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Tourist
Posts: 2
Accepted Solution

Remo Remote wont start nor charge

Hi

I have used my Remo remote only once 9 months ago, i tried charging its using different cables and charges but it wont charge nor start.

Please advise

Accepted Solutions
GoPro
Posts: 7,699

Re: Remo Remote wont start nor charge

 

Hi @niceboost02587

 

  • Try plugging into a different power source
  • Try using a secondary USB-C cable

If these troubleshooting steps will not get your Remo to charge again, please let our Support Team assist you on this. They are available via phone or chat. https://gopro.com/help/ContactUs

 

 

Best Regards,

Ej

View solution in original post


All Replies
GoPro
Posts: 7,699

Re: Remo Remote wont start nor charge

 

Hi @niceboost02587

 

  • Try plugging into a different power source
  • Try using a secondary USB-C cable

If these troubleshooting steps will not get your Remo to charge again, please let our Support Team assist you on this. They are available via phone or chat. https://gopro.com/help/ContactUs

 

 

Best Regards,

Ej

Tourist
Posts: 2

Re: Remo Remote wont start nor charge

Hi Ej,

 

as you can see im unable to get any support as per the attached screenshot every time i try to have chat support, i believe this not available in my country (United Arab Emirates)

 

please advise

 

BR

Ayman

Screenshot_20180704-000633.jpg
GoPro
Posts: 7,699

Re: Remo Remote wont start nor charge

 

Hi @niceboost02587

 

Please take note of their opening hours (also listed on the link). You should be able to reach them during these times.

 

Sunday No Hours

Monday 8:00 AM to 5:00 PM

Tuesday 8:00 AM to 5:00 PM

Wednesday 8:00 AM to 5:00 PM

Thursday 8:00 AM to 5:00 PM

Friday 8:00 AM to 5:00 PM

Saturday No Hours

(GMT+01:00) Western European Summer Time (Europe/Lisbon)

 

Alternatively, you may call them at +44 330 808 1875.

 

Thanks!

Ej