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Tourist
Posts: 4

Re: Remo Remote will not charge or power on

Glad to hear they will replace it. I haven't had a chance to contact them yet.

 

John

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Sightseer
Posts: 3

Re: Remo Remote will not charge or power on

GoPro Singapore sent me a replacement Remo for the one that I sent back that was Dead-On-Arrival.

 

Lo and Behold...

 

This one has the same **bleep** problem. They couldn't even be bothered to test if it was working!

 

So **bleep** DISAPPOINTING!

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Sightseer
Posts: 1

Re: Remo Remote will not charge or power on

I having the same problem! Change twice but still same problem! :(
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Tourist
Posts: 4

Re: Remo Remote will not charge or power on

I contacted GoPro through their chat interface and worked out an RMA. 

 

I just got the replacement back, and it seems to charge and work. 

 

Does anyone know a way to keep these working? Do I need to keep it charged?  I guess I could get one of the small USB chargers and just keep it on the charger in the case when I'm not using it. 

 

John

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Anonymous
Posts: 0

Re: Remo Remote will not charge or power on

I have the exact same problem.
Brand new, out of the box, NOT working. 

I've tried everything the manual said but the problem persisted.

 

Has anyone resolved this issue or do I need to have my Remo replaced?

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Sightseer
Posts: 1

Re: Remo Remote will not charge or power on

Hi!

 

Just received a new Remo, the same case. Trying to charge it (at least support recommended 2-3 hours).

 

Anyone found any solutions? 

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GoPro
Posts: 3,924

Re: Remo Remote will not charge or power on

Hi @loyalflame2626,

 

If you have followed all of the above steps get in touch with our Support Team directly they will be able to help you out! 

 

https://gopro.com/help/ContactUs

 

Best,

Ryan

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Tourist
Posts: 1

Re: Remo Remote will not charge or power on

I had the same problem.  I took it back to the shop and they exchanged it.  That one did not charge either.

I went back again and went the tech support desk of John Lewis.  They were great but tried everyone in the shop 5 in total and they all had the same problem.  Spent about an hour in the shop trying to sort it but no good.

Now travelling on holiday without a remote!

The GoPro support refused to admit there was a known problem!

Very disappointed.