06-28-2019 11:46 PM
You can try to contact the company about replacing your battery.
09-08-2019 12:39 PM
Unfortunately, once the battery is dead, there isn't much you can do other than trying to find a 3rd party like I linked to who can sell you a new battery or replace it for you.
3 weeks ago
- Try plugging into a different power source
- Try using a secondary USB-C cable
If it's still the same, our Support Team should be able to help you with this.
Please reach out to them by phone or chat.