Ask a Question
GoPro Support Hub Ask a question. Share an answer. Find a solution. Stay stoked.
Announcements
Is your GoPro gear up to date? Check to see If it is on our Update page.
Mounts + Accessories
Reply
Highlighted
Tourist
Posts: 3

Re: Remo Remote will not charge or power on

Hello EJ,

Did all that. Remote is never used. I understand that there is no more replacement possible for the Remo?
Highlighted
GoPro
Posts: 16,193

Re: Remo Remote will not charge or power on

 

Do reach out to our Support Team @marks1972

They should be able to provide you some options.

 

 

Thanks!

Ej

Highlighted
Tourist
Posts: 3

Re: Remo Remote will not charge or power on

Hello EJ,

 

I have send the remo back to Go Pro 2 weeks ago. Still no answer. How long will it take ? I leave in 1,5 weeks for a skiing trip and i already could not use the remo on my last skiing trip 3 weeks ago,..so i getting a little irritated that it's taking so long. 

 

Highlighted
Hiker
Posts: 9

Re: Remo Remote will not charge or power on

Better you call their customer service with the reference(case no.) . My one was replaced immediately with a smart remotr 2.0ver
Highlighted
GoPro
Posts: 6,097

Re: Remo Remote will not charge or power on

 

Hi @marks1972,

 

Please contact our customer support team via phone or chat for follow up. 

 

Regards,

-Jay 

Highlighted
Sightseer
Posts: 1

Re: Remo Remote will not charge or power on

3 unidades ya, con el mismo problema... por qué no dicen que es un fallo de fabricación, en vez de tener a todo el mundo loco buscando información? Y lo peor de todos es intentar hacer creer que los usuarios son medios tontos... ESTE PRODUCTO TIENE FALLOS, Y CUANDO SE ACABA LA BATERÍA POR TIEMPO YA DEJA DE FUNCIONAR. ES UN FALLO DE FABRICACIÓN.

Highlighted
Tourist
Posts: 3

Re: Remo Remote will not charge or power on

I'm having the same problem today.

Went to charge the REMO and nothing, led light lights up red for a split second and thats it, nothing.

plugged into wall charger 2 different cables and zip.

 

will contact gopro tomorrow

Highlighted
Hiker
Posts: 9

Re: Remo Remote will not charge or power on

Seems a batch of Gopro remo s are having issue with holding the battery power.

Please contact GoPro and most probably they will arrange a replacement , but with a different version.

 

However if you really need the remo and have a fair electronic knowledge , you  can repair. I did  so and it worked well. But Still you need to keep it charged regularly , not allowing the battery to deep discharge.