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Tourist
Posts: 2

Re: Remo Remote will not charge or power on

I had the same problem. I bought the Remo (voice control) in September 2017 and it stopped working the same week (4 days after buying it). I sent some emails to the support team and they asked me to send Remus to them who would rate the exchange. I sent the paddle and was noticed the problem but to this day I have not received any product back! This is already months!

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GoPro
Posts: 6,097

Re: Remo Remote will not charge or power on

 

Hi @filipeonline

 

Sorry to know that. 

Please contact GoPro Customer Support to follow up. 

It should not take more than 15 days. 

 

 

Regards,

-Jay

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Sightseer
Posts: 1

Re: Remo Remote will not charge or power on

Another customer with a Remo that's been in storage at home for about 7 to 8 months I guess - used once and same fault.

Hopefully I've still got the sales receipt but I think I bought mine from Cotswold Outdoor in the UK and they'll have it on my customer file and hopefully it's also covered under their company's 2 year warranty.

Guess why I searched for Remo not charging.  I chose the Remo at the time because I wanted the voice activation ...

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GoPro
Posts: 17,624

Re: Remo Remote will not charge or power on

 

Hi @katel0378

 

Please go over the troubleshooting steps:

  • Try plugging into a different power source
  • Try using a secondary USB-C cable

If it's still the same, our Support Team should be bale to help you regarding the Remo.

You may reach out to them via phone or chat. https://gopro.com/help/ContactUs

 

Regards,

Ej

 

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Nomad
Posts: 362

Re: Remo Remote will not charge or power on

@arodon1006

 

Are you for real. ?

 

How many remos actully work ?????

 

 

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Nomad
Posts: 362

Re: Remo Remote will not charge or power on

@arogon1006

 

Are you for real. ?

 

How many remos actully work ?????

 

 

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GoPro
Posts: 17,624

Re: Remo Remote will not charge or power on

 

Hi @robindean

 

While we do not have access to that information, our goal here is to help customers in resolving the issue.

If the troubleshooting steps do not work, we refer customers to our Support Team for further recommendations.

 

Regards,

Ej

 

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Sightseer
Posts: 2

Re: Remo Remote will not charge or power on

2ND REMO  will not charge nor turn on. no light or anything. Returning the 2nd one within a week of the first.


@michaelv12520 wrote:

Just an FYI the smart remote is about 20 dollars more than the remo



They stopped manurfacturing these, most likely because they are JUNK. Shamefull. Get it togeather or you'll loose more customers. smh