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GoPro
Posts: 16,228

Re: Remo Remote will not charge or power on

Hi @hardysurf51553

 

My apologies for any troubles caused. For REMO-specific concerns, please contact Support Team via phone or chat for assistance. https://gopro.com/order-status

 

 

Thanks!

EJ

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Nomad
Posts: 282

Re: Remo Remote will not charge or power on

I find it amazing the situation has been allowed to get so bad.

 

I received one yestarday and had the same problem, brand new sealed box, 

 

DOA.

 

Why was the product recalled and fixed ?

 

I am assuming its a battery issue rather than the electronics.

 

 

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GoPro
Posts: 13,318

Re: Remo Remote will not charge or power on

Hello @robindean

 

Our Support team will be able to assist you with this case. You can connect with them here: https://gopro.com/help/ContactUs

 

Thanks, 
Marius

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Tourist
Posts: 1

Re: Remo Remote will not charge or power on

I purchased one from Amazon USA, and ecactly the same problem, I plug in the USB-C charging cable, the red light flash once and go out. That is it all can do then nothing, I got my refund.
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Tourist
Posts: 7

Re: Remo Remote will not charge or power on

Today I want to buy Remo in our local store. We opened and checked 3 remote controllers, but all with the same issue. Quick red flash and no charging.
Really said and hope Gopro will develop new reliable waterproof voice controled remote.

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Nomad
Posts: 282

Re: Remo Remote will not charge or power on

Yes same here.

 

However I think gopro have no money to develop new products anymore.

 

 

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Sightseer
Posts: 2

Re: Remo Remote will not charge or power on

O meu como o de todos sofre do mesmo problema, comprei abri a caixa e simplesmente, não dá nem sinal de vida, como faço para resolver o problema, será que é só entrando em contato com o suporte da gopro?
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Nomad
Posts: 282

Re: Remo Remote will not charge or power on

no puede ser arreglado lo reemplazarán con un control remoto inteligente que no tiene voz. Deberá cargar un recibo y enviar el control remoto a NL (le enviarán una etiqueta de UPS)