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Sightseer
Posts: 1

Remo - Gopro Hero 5

[ New ]

Hi, 

 

I got a gopro hero 5 and my remo doesn´t charge anymore.

 

When i conect the remo to the USB-C, a red light apeears for one second, but the dispositive doesn´t charge.

 

Any suggestion how to solve this problem?


Accepted Solutions
GoPro
Posts: 14,865

Re: Remo - Gopro Hero 5

[ New ]

Hi @luiss58342,

Sorry to hear about the trouble. Please let our Support team know so they can help you on the next steps. Ensure to have your camera, Remo and proof of purchase ready for any information that they may need. You can reach them by phone or chat through https://gopro.com/help/ContactUs.

Kind Regards,
Ann

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All Replies
GoPro
Posts: 14,865

Re: Remo - Gopro Hero 5

[ New ]

Hi @luiss58342,

Sorry to hear about the trouble. Please let our Support team know so they can help you on the next steps. Ensure to have your camera, Remo and proof of purchase ready for any information that they may need. You can reach them by phone or chat through https://gopro.com/help/ContactUs.

Kind Regards,
Ann