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Sightseer
Posts: 1

Re: REMO and Hero 5 not connecting

i have the same problem..... don't know what to do

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Sightseer
Posts: 1

Re: REMO and Hero 5 not connecting

Same issue here.

Worked for two days after I got it, now won't connect. Tried everything, pairing, Forget it, restarting, no go.

Batteries are fully charged...

GoPro staff any help here?

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GoPro
Posts: 3,924

Re: REMO and Hero 5 not connecting

Hi @rockysurf75423,

 

If these steps are not working for you our Support Team would be happy to help: https://gopro.com/help/ContactUs

 

PAIRING

 

Step 1: On the camera, swipe down and then tap Connect > Connect New Device > Remo.

Step 2: With Remo powered off, press and hold the Power button until the blue light blinks (about 8 seconds). Remo vibrates once and the camera displays a confirmation when pairing is complete. 8 sec

 

SELECTING A LANGUAGE

 

Remo uses the language that you previously selected when using Voice Control on your camera. If you did not yet select a Voice Control language on your camera, complete these steps.

 

Step 1: Swipe down and then tap Preferences > Language (in the Voice Control section). Step 2: Tap a language

 

Cheers,

Ryan

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Sightseer
Posts: 1

Re: REMO and Hero 5 not connecting

Did you ever get the remo resolved...This is my 2nd..the first simply wouldnt charge and replace with a new one from Best Buy and this one wont sync...please advise

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Tourist
Posts: 1

Re: REMO and Hero 5 not connecting

Hi, sorry i have tried many many times and Remo has never worked. language is selected on camera. still nothing. What do i do next?

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GoPro
Posts: 3,924

Re: REMO and Hero 5 not connecting

Hi @mabawzur,

 

If you get in touch with our Support Team directly they should be able to help! 

 

https://gopro.com/help/ContactUs

 

Best,

Ryan

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Sightseer
Posts: 2

Re: REMO and Hero 5 not connecting

O meu nem sinal de vida até agora
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GoPro
Posts: 12,282

Re: REMO and Hero 5 not connecting

Hello @noblecliff8034

 

If the remote itself does not power on, please get in touch with our Support team so they can assist you with the case. You can reach them via phone or chat here https://gopro.com/help/ContactUs. 

 

Best regards, 
Marius