Ask a Question
GoPro Support Hub Ask a question. Share an answer. Find a solution. Stay stoked.
Announcements
Is your GoPro gear up to date? Check to see If it is on our Update page.
Mounts + Accessories
%3CLINGO-SUB%20id%3D%22lingo-sub-16291%22%20slang%3D%22en-US%22%3EREMO%20and%20Hero%205%20not%20connecting%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-16291%22%20slang%3D%22en-US%22%3E%3CP%3EJust%20received%20REMO%20and%20trying%20to%20connect%20to%20Hero%205%20for%20the%20first%20time.%20Not%20connecting%2C%20just%20spinning....%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-16304%22%20slang%3D%22en-US%22%3ERe%3A%20REMO%20and%20Hero%205%20not%20connecting%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-16304%22%20slang%3D%22en-US%22%3E%3CP%3EFigured%20it%20out%2C%20used%20the%20Capture%20app%20in%20phone.%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-27641%22%20slang%3D%22en-US%22%3ERe%3A%20REMO%20and%20Hero%205%20not%20connecting%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-27641%22%20slang%3D%22en-US%22%3E%3CP%3EHi%2C%26nbsp%3B%3CBR%20%2F%3E%3CBR%20%2F%3E%3C%2FP%3E%3CP%3EYes%2C%20I%20was%20having%20the%20same%20problem%20-%20I%20tried%20to%20connect%20to%20REMO%20from%20the%20device%20and%20the%20mobile%20app%20but%20both%20failed.%26nbsp%3B%3CBR%20%2F%3E%3CBR%20%2F%3EI%20ended%20reseting%20the%20connections%20and%20this%20seemed%20to%20solve%20it%20and%20can%20now%20connect.%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-49477%22%20slang%3D%22en-US%22%3ERe%3A%20REMO%20and%20Hero%205%20not%20connecting%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-49477%22%20slang%3D%22en-US%22%3E%3CP%3Ei've%20tried%20resetting%20connections%20but%20still%20failed...%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-51324%22%20slang%3D%22en-US%22%3ERe%3A%20REMO%20and%20Hero%205%20not%20connecting%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-51324%22%20slang%3D%22en-US%22%3E%3CP%3Eik%20krijg%20ook%20geen%20contact%20met%20de%20twee%20toestellen%20%2C%2C%2C%2C%20Hero%205%20en%20de%20Remo%20%3A-(%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-55479%22%20slang%3D%22en-US%22%3ERe%3A%20REMO%20and%20Hero%205%20not%20connecting%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-55479%22%20slang%3D%22en-US%22%3E%3CP%3Estill%20wont%20work%20after%20resetting%20connections%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-57849%22%20slang%3D%22en-US%22%3ERe%3A%20REMO%20and%20Hero%205%20not%20connecting%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-57849%22%20slang%3D%22en-US%22%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-59866%22%20slang%3D%22en-US%22%3ERe%3A%20REMO%20and%20Hero%205%20not%20connecting%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-59866%22%20slang%3D%22en-US%22%3E%3CP%3ESame%20problem%20man%20..%20did%20you%20connect%20your%20remo%20already%20%3F%3F%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-62722%22%20slang%3D%22en-US%22%3ERe%3A%20REMO%20and%20Hero%205%20not%20connecting%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-62722%22%20slang%3D%22en-US%22%3E%3CP%3Ei%20have%20the%20same%20problem.....%20don't%20know%20what%20to%20do%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-114092%22%20slang%3D%22en-US%22%3ERe%3A%20REMO%20and%20Hero%205%20not%20connecting%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-114092%22%20slang%3D%22en-US%22%3E%3CP%3ESame%20issue%20here.%3C%2FP%3E%3CP%3EWorked%20for%20two%20days%20after%20I%20got%20it%2C%20now%20won't%20connect.%20Tried%20everything%2C%20pairing%2C%20Forget%20it%2C%20restarting%2C%20no%20go.%3C%2FP%3E%3CP%3EBatteries%20are%20fully%20charged...%3C%2FP%3E%3CP%3EGoPro%20staff%20any%20help%20here%3F%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-114229%22%20slang%3D%22en-US%22%3ERe%3A%20REMO%20and%20Hero%205%20not%20connecting%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-114229%22%20slang%3D%22en-US%22%3E%3CP%3EHi%20%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F48807%22%20target%3D%22_blank%22%3E%40rockysurf75423%3C%2FA%3E%2C%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EIf%20these%20steps%20are%20not%20working%20for%20you%20our%20Support%20Team%20would%20be%20happy%20to%20help%3A%26nbsp%3B%3CA%20href%3D%22https%3A%2F%2Fgopro.com%2Fhelp%2FContactUs%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%22%3Ehttps%3A%2F%2Fgopro.com%2Fhelp%2FContactUs%3C%2FA%3E%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EPAIRING%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EStep%201%3A%26nbsp%3BOn%20the%20camera%2C%20swipe%20down%20and%20then%20tap%20Connect%20%26gt%3B%20Connect%20New%20Device%20%26gt%3B%20Remo.%3C%2FP%3E%0A%0A%3CP%3EStep%202%3A%20With%20Remo%20powered%20off%2C%20press%20and%20hold%20the%20Power%20button%20until%20the%20blue%20light%20blinks%20(about%208%20seconds).%20Remo%20vibrates%20once%20and%20the%20camera%20displays%20a%20confirmation%20when%20pairing%20is%20complete.%208%20sec%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3ESELECTING%20A%20LANGUAGE%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3ERemo%20uses%20the%20language%20that%20you%20previously%20selected%20when%20using%20Voice%20Control%20on%20your%20camera.%20If%20you%20did%20not%20yet%20select%20a%20Voice%20Control%20language%20on%20your%20camera%2C%20complete%20these%20steps.%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EStep%201%3A%20Swipe%20down%20and%20then%20tap%20Preferences%20%26gt%3B%20Language%20(in%20the%20Voice%20Control%20section).%20Step%202%3A%20Tap%20a%20language%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3ECheers%2C%3C%2FP%3E%0A%0A%3CP%3ERyan%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-133934%22%20slang%3D%22en-US%22%3ERe%3A%20REMO%20and%20Hero%205%20not%20connecting%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-133934%22%20slang%3D%22en-US%22%3E%3CP%3EDid%20you%20ever%20get%20the%20remo%20resolved...This%20is%20my%202nd..the%20first%20simply%20wouldnt%20charge%20and%20replace%20with%20a%20new%20one%20from%20Best%20Buy%20and%20this%20one%20wont%20sync...please%20advise%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-142320%22%20slang%3D%22en-US%22%3ERe%3A%20REMO%20and%20Hero%205%20not%20connecting%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-142320%22%20slang%3D%22en-US%22%3E%3CP%3EHi%2C%20sorry%20i%20have%20tried%20many%20many%20times%20and%20Remo%20has%20never%20worked.%20language%20is%20selected%20on%20camera.%20still%20nothing.%20What%20do%20i%20do%20next%3F%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-143307%22%20slang%3D%22en-US%22%3ERe%3A%20REMO%20and%20Hero%205%20not%20connecting%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-143307%22%20slang%3D%22en-US%22%3E%3CP%3EHi%20%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F54639%22%20target%3D%22_blank%22%3E%40mabawzur%3C%2FA%3E%2C%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EIf%20you%20get%20in%20touch%20with%20our%20Support%20Team%20directly%20they%20should%20be%20able%20to%20help!%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3E%3CA%20href%3D%22https%3A%2F%2Fgopro.com%2Fhelp%2FContactUs%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%22%3Ehttps%3A%2F%2Fgopro.com%2Fhelp%2FContactUs%3C%2FA%3E%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EBest%2C%3C%2FP%3E%0A%0A%3CP%3ERyan%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-177544%22%20slang%3D%22en-US%22%3ERe%3A%20REMO%20and%20Hero%205%20not%20connecting%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-177544%22%20slang%3D%22en-US%22%3EO%20meu%20nem%20sinal%20de%20vida%20at%C3%A9%20agora%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-178137%22%20slang%3D%22en-US%22%3ERe%3A%20REMO%20and%20Hero%205%20not%20connecting%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-178137%22%20slang%3D%22en-US%22%3E%3CP%3EHello%20%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F61944%22%20target%3D%22_blank%22%3E%40noblecliff8034%3C%2FA%3E%2C%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EIf%20the%20remote%20itself%20does%20not%20power%20on%2C%20please%20get%20in%20touch%20with%20our%20Support%20team%20so%20they%20can%20assist%20you%20with%20the%20case.%20You%20can%20reach%20them%20via%20phone%20or%20chat%20here%26nbsp%3B%3CA%20href%3D%22https%3A%2F%2Fgopro.com%2Fhelp%2FContactUs.%26nbsp%3B%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%20noopener%20noreferrer%22%3Ehttps%3A%2F%2Fgopro.com%2Fhelp%2FContactUs.%26nbsp%3B%3C%2FA%3E%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EBest%20regards%2C%26nbsp%3B%3CBR%20%2F%3E%20Marius%3C%2FP%3E%3C%2FLINGO-BODY%3E
Reply
Tourist
Posts: 7
Accepted Solution

REMO and Hero 5 not connecting

Just received REMO and trying to connect to Hero 5 for the first time. Not connecting, just spinning....

IMG_2996.JPG

Accepted Solutions
Sightseer
Posts: 1

Re: REMO and Hero 5 not connecting

Hi, 

Yes, I was having the same problem - I tried to connect to REMO from the device and the mobile app but both failed. 

I ended reseting the connections and this seemed to solve it and can now connect.

View solution in original post


All Replies
Tourist
Posts: 7

Re: REMO and Hero 5 not connecting

Figured it out, used the Capture app in phone. 

 

Sightseer
Posts: 1

Re: REMO and Hero 5 not connecting

Hi, 

Yes, I was having the same problem - I tried to connect to REMO from the device and the mobile app but both failed. 

I ended reseting the connections and this seemed to solve it and can now connect.

Tourist
Posts: 4

Re: REMO and Hero 5 not connecting

i've tried resetting connections but still failed...

 

20170612_124958.jpg
Sightseer
Posts: 1

Re: REMO and Hero 5 not connecting

ik krijg ook geen contact met de twee toestellen ,,,, Hero 5 en de Remo :-(

Sightseer
Posts: 1

Re: REMO and Hero 5 not connecting

still wont work after resetting connections

 

Sightseer
Posts: 1

Re: REMO and Hero 5 not connecting

 
Sightseer
Posts: 2

Re: REMO and Hero 5 not connecting

Same problem man .. did you connect your remo already ??