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Mounts + Accessories
Posts: 1

REMO - NO Customer Support

My REMO doesn't work fro mstart of beginning. Not chargeable.

Sent email to and

They return and saying such email contact is an unauthorised contact.    WHAT SHOULD I DO ??


I tried many times using the support email link to contact GoPro, however, it auto returns saying I am not authorised to contact them.
I also tried to input thru web site (online chat), but seems no response of the link. I use the following link but it seesms no response.

Posts: 8,932

Re: REMO - NO Customer Support


Hi @dts6308



I am really sorry to hear about your Remo. A case needs to be opened before you can communicate with them via email.


Please call or initiate a chat session with our Support Team. Please be advised of their hours of operation listed here.