Ask a Question
GoPro Support Hub Find a solution. Share a solution. Ask a question. Stay stoked.
Announcements
Is your GoPro gear up to date? Check to see If it is on our Update page.
Mounts + Accessories
%3CLINGO-SUB%20id%3D%22lingo-sub-172937%22%20slang%3D%22en-US%22%3EREMO%20-%20NO%20Customer%20Support%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-172937%22%20slang%3D%22en-US%22%3E%3CP%3EMy%20REMO%20doesn't%20work%20fro%20mstart%20of%20beginning.%20Not%20chargeable.%3C%2FP%3E%3CP%3ESent%20email%20to%20support%40gopro.com%20and%20Customersupport%40gopro.com%3C%2FP%3E%3CP%3EThey%20return%20and%20saying%20such%20email%20contact%20is%20an%20unauthorised%20contact.%26nbsp%3B%26nbsp%3B%26nbsp%3B%26nbsp%3BWHAT%20SHOULD%20I%20DO%20%3F%3F%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EI%20tried%20many%20times%20using%20the%20support%20email%20link%20to%20contact%20GoPro%2C%20however%2C%20it%20auto%20returns%20saying%20I%20am%20not%20authorised%20to%20contact%20them.I%20also%20tried%20to%20input%20thru%20web%20site%20(online%20chat)%2C%20but%20seems%20no%20response%20of%20the%20link.%20I%20use%20the%20following%20link%20but%20it%20seesms%20no%20response.%3CA%20href%3D%22https%3A%2F%2Fgopro.com%2Fhelp%2FContactUs%23%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%22%3Ehttps%3A%2F%2Fgopro.com%2Fhelp%2FContactUs%23%3C%2FA%3E%3C%2FP%3E%3C%2FLINGO-BODY%3E
Reply
Sightseer
Posts: 1

REMO - NO Customer Support

My REMO doesn't work fro mstart of beginning. Not chargeable.

Sent email to support@gopro.com and Customersupport@gopro.com

They return and saying such email contact is an unauthorised contact.    WHAT SHOULD I DO ??

 

I tried many times using the support email link to contact GoPro, however, it auto returns saying I am not authorised to contact them.
I also tried to input thru web site (online chat), but seems no response of the link. I use the following link but it seesms no response.
https://gopro.com/help/ContactUs#

GoPro
Posts: 7,699

Re: REMO - NO Customer Support

 

Hi @dts6308

 

 

I am really sorry to hear about your Remo. A case needs to be opened before you can communicate with them via email.

 

Please call or initiate a chat session with our Support Team. Please be advised of their hours of operation listed here.

 

 

Regards,

Ej