04-10-2021 05:20 AM
Réclamation[ New ]
Je ne suis pas satisfait, j'ai payé l'abonnement lors de l'achat de ma gopro hero 9 et le service a été suspendu puis supprimé faute de paiement.
Impossible de rentrer en contact avec vous
Aucun moyen de vous joindre
04-15-2021 10:19 AM
Re: Réclamation[ New ]
Hello @rodolphem623. Sorry to hear about the trouble connecting with our Support Team.
We were able to locate your GoPro Subscription account using your Sales Order number. Our records show that there were payment requests from the payment method used but weren't successful.
Should you need further assistance, you may reach out to our Support Team at https://gopro.com/help/ContactUs.
If you're having issues connecting with them, try again after clearing cache and cookies or using a different browser. You may also explore using an incognito browser to see if it makes a difference. Also, please ensure that your browser isn't blocking cookies and the pop-up blocker should be disabled.