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Tourist
Posts: 2

Quik key for oneplus 6

Hi!

So i just bought a Gopro 6 black, with a quick key.

and i connected the quick key to my oneplus 6 (usbc) and it doesnt recognize it.

with and without the microsd card in it. 

 

its my first time having a gopro, and i thought it would be nice to have a faster way for downloading the content to my phone but apparently it doesnt work.  Anyone knows why? or how to make it work?

 

thanks for your time 

Highlighted
GoPro
Posts: 159

Re: Quik key for oneplus 6

Hi @royalwave74373,

I am sorry to hear that you are having issues with your quik key. There are a a few things that you need to check so we can identify if the problem is compatibility or a defective unit. Can you check the following:

1. Is the mobile app in the latest software update? It will be best to uninstall and reinstall the app to ensure that you have the most updated version.

2. Are you using a recommended SD Card? You should be able to identify if what you are using is one if it is listed in this article:

https://gopro.com/help/articles/block/microSD-Card-Considerations

3. Before you used the camera and the SD Card; where you able to format it? It is best to format the SD Card in the camera itself to ensure seamless operation between the camera and the card.

4. Lastly, if you have a different Android mobile device; please try and test the quik key.

Let us know how it goes. I hope that these help you.

Otherwise, you can contact the support team via phone or chat: https://gopro.com/help/ContactUs

Thanks,

V.
Tourist
Posts: 2

Re: Quik key for oneplus 6

i do have a recomended SD Card, and i tried with a different phone (oneplus 5) and it didnt work either. 

I tried formating and reinstalling the app, and still the same issue. 

 

I dont know if it is because some sort of issue with the oneplus brand or the Gopro key. 

 

BTW, im using is the 7 Black.

 

 

 

GoPro
Posts: 11,601

Re: Quik key for oneplus 6

 

Thanks for getting back to us @royalwave74373

 

At this point, we will be referring you to our Support Team to isolate the issue further.

You may contact them by phone or chat.

https://gopro.com/help/ContactUs

 

 

Thanks!

Ej