Ask a Question
GoPro Support Hub Ask a question. Share an answer. Find a solution. Stay stoked.
Announcements
Is your GoPro gear up to date? Check to see If it is on our Update page.
Mounts + Accessories
Reply
Highlighted
Sightseer
Posts: 3

Quik Key

I updated my iPhone to iOS 12 and my Quik Key worked when I plugged it in. It hadn’t worked at all prior to the upgrade. The problem now is that it’s not working again. How do I resolve this?
Highlighted
GoPro
Posts: 6,097

Re: Quik Key

 

Hi @stoutcliff02623,

 

Sorry to know that.

 

May I know the SD card brand and model you're using?

 

 

Thanks,

-Jay 

Highlighted
Sightseer
Posts: 3

Re: Quik Key

Scan Didk Ultra 128.

Message when Key is installed and not working tells me too much power is required to connect device.
Highlighted
GoPro
Posts: 6,097

Re: Quik Key

 

Hi @stoutcliff02623,

 

That SD card is not a recommended SD card. 

 

Please try to choose from this list: https://gopro.com/help/articles/block/microSD-Card-Considerations

 

 

Best Regards,

-Jay 

Highlighted
Sightseer
Posts: 3

Re: Quik Key

Scan Disc extreme 128 GB generates the same “device requires too much power” message.
Highlighted
GoPro
Posts: 16,067

Re: Quik Key

Hello @stoutcliff02623

 

Our Support team here https://gopro.com/help/ContactUs will be able to further assist you with this concern. You can reach them via phone or chat. 

 

Best regards, 
Marius