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Tourist
Posts: 3
Accepted Solution

Quik Key micro usb with iphone adaptor

Hi i bought few days ago a quik key with microusb,and after that i bought a iphone adaptor to connect my quik key to my ipad but is not working,what can i do? 


Accepted Solutions
GoPro
Posts: 3,195

Re: Quik Key micro usb with iphone adaptor

@lorandbog, the Micro-USB/USB-C Quik Key is designed for Android devices only. Using iPhone adapters to connect this mobile microSD card reader may not work as expected. I suggest using Quik Key for iPhone/iPad. This accessory is no longer available on gopro.com. However, you can still find this iPhone/iPad microSD card reader at various online retailers.


If you're located within US, check this Store Locator guide to find authorized GoPro resellers near you: https://gopro.com/store-locator

View solution in original post


All Replies
GoPro
Posts: 10,603

Re: Quik Key micro usb with iphone adaptor

Hi @lorandbog

 

Please try these steps:

  1. Reset your cameras software by following the instructions here to make sure you are on the latest version.
  2. Confirm you are on the latest version of GoPro App.  
  3. Save your footage to a computer, then erase/format your SD card and take some test footage and try again. Please also ensure you are using a reliable SD card by taking a look at our recommended list here.

Let us know how it goes.

If it's still the same, you may refer to the same store where you purchased it from.

You can also contact our Support Team for assistance.

https://gopro.com/help/ContactUs

 

Thanks!
Ej

 

 

Tourist
Posts: 3

Re: Quik Key micro usb with iphone adaptor

So i have updated my gopro,and is still not working , i have tried to see if my quik key works on an android phone and there is ok,but when i put the iphone adaptor no more,the adapter also is oki alone without quik key,just toghether are't working,can i do something else?thanx for help.

GoPro
Posts: 3,195

Re: Quik Key micro usb with iphone adaptor

@lorandbog, the Micro-USB/USB-C Quik Key is designed for Android devices only. Using iPhone adapters to connect this mobile microSD card reader may not work as expected. I suggest using Quik Key for iPhone/iPad. This accessory is no longer available on gopro.com. However, you can still find this iPhone/iPad microSD card reader at various online retailers.


If you're located within US, check this Store Locator guide to find authorized GoPro resellers near you: https://gopro.com/store-locator

Tourist
Posts: 3

Re: Quik Key micro usb with iphone adaptor

I understand now,i didn’t know that thing with the quik key,thanx for help and have a great day !