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Tourist
Posts: 6

Quick software cannot view any media/import files from an original go pro hero?

Just downloaded Quick in hopes to edit old go pro hero footage.  Used the hero this weekend at hunting camp and can view the video footage in other software?  Files are all *.mp4

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GoPro
Posts: 8,321

Re: Quick software cannot view any media/import files from an original go pro hero?

Hello @jasong605. Which camera model do you have? Are you getting any error message in Quik? 

Tourist
Posts: 6

Re: Quick software cannot view any media/import files from an original go pro hero?

No error msg within Quick, it simply will not allow me to add this folder as it doesn't recognize the files within it as GoPro *.mp4 files.  Very odd. Again, this folder is chalk full of GoPro *.mp4 files.  They were created with a 1st generation HERO.

 

GoPro
Posts: 10,631

Re: Quick software cannot view any media/import files from an original go pro hero?

Hi @jasong605

 

Did you follow the steps on How to Add Media Folders in Quik for desktop?

You may also reach out to our Support Team for assistance through https://gopro.com/help/ContactUs 

 

Thanks!

Ej

Tourist
Posts: 6

Re: Quick software cannot view any media/import files from an original go pro hero?

Yes, I have tried this.  Quick simply appears to not recognize any footage from my 1st gen Go Pro Hero.  At least, that's what it appears to be the case.  I'll try the contact us portal for further assistance.  Thank you.