Ask a Question
GoPro Support Hub Ask a question. Share an answer. Find a solution. Stay stoked.
Announcements
Is your GoPro gear up to date? Check to see If it is on our Update page.
Mounts + Accessories
%3CLINGO-SUB%20id%3D%22lingo-sub-99736%22%20slang%3D%22en-US%22%3EQuick%20key%20iPhone%207%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-99736%22%20slang%3D%22en-US%22%3EJust%20got%20it%20and%20after%20the%20first%20try%20I%E2%80%99m%20already%20disappointed.%20It%20doesn%E2%80%99t%20preview%20the%20video%20so%20I%20have%20to%20guess%20which%20one%20I%E2%80%99m%20watching.%20But%20then%20if%20I%20try%20To%20watch%20a%20video%20it%20just%20never%20starts.%20It%E2%80%99s%20loading%20the%20whole%20time.%20Such%20a%20waste%20of%20money%20also.%20Can%20I%20return%20the%20item%20directly%20to%20GoPro%3F%20I%E2%80%99m%20not%20in%20the%20same%20country%20I%20purchased%20the%20item%20plus%20I%20don%E2%80%99t%20have%20the%20box%20anymore.%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-99800%22%20slang%3D%22en-US%22%3ERe%3A%20Quick%20key%20iPhone%207%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-99800%22%20slang%3D%22en-US%22%3E%3CP%3EHi%20%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F45563%22%20target%3D%22_blank%22%3E%40grandmesa7538%3C%2FA%3E%2C%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EIf%20you%26nbsp%3Bget%20in%20touch%20with%20our%20Support%20Team%20directly%20they%20may%20be%20able%20to%20help%20you%20out%20there!%26nbsp%3B%3CA%20href%3D%22https%3A%2F%2Fgopro.com%2Fhelp%2FContactUs%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%20noopener%20noreferrer%22%3Ehttps%3A%2F%2Fgopro.com%2Fhelp%2FContactUs%3C%2FA%3E%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EBest%2C%3C%2FP%3E%0A%0A%3CP%3ERyan%3C%2FP%3E%3C%2FLINGO-BODY%3E
Reply
Tourist
Posts: 4

Quick key iPhone 7

Just got it and after the first try I’m already disappointed. It doesn’t preview the video so I have to guess which one I’m watching. But then if I try To watch a video it just never starts. It’s loading the whole time. Such a waste of money also. Can I return the item directly to GoPro? I’m not in the same country I purchased the item plus I don’t have the box anymore.
GoPro
Posts: 3,924

Re: Quick key iPhone 7

Hi @grandmesa7538,

 

If you get in touch with our Support Team directly they may be able to help you out there! https://gopro.com/help/ContactUs

 

Best,

Ryan

Tourist
Posts: 4

Re: Quick key iPhone 7

Can’t get in touch with them . Is there any email? I want to get my money back. Can’t believe you sell an official accessory that doesn’t work correctly
GoPro
Posts: 3,924

Re: Quick key iPhone 7

Hi @grandmesa7538,

 

There is no direct email. You can get in touch by Phone or Chat. If our team needs to collect more info after you get in touch you will have a case open where you can communicate via email. https://gopro.com/help/ContactUs

 

Cheers,

Ryan

 

 

Tourist
Posts: 4

Re: Quick key iPhone 7

I’m not in the country so it won’t let me start a chat session. And of course I can’t call you either. Can’t believe a company as GoPro have this bad customer support. Please which other options are available
GoPro Community Manager
Posts: 5,853

Re: Quick key iPhone 7

Our chat option is available from just about anywhere. Where are you? Maybe we can help get a phone number for you in the country you're in.

 

Thanks,
Jeff

Tourist
Posts: 4

Re: Quick key iPhone 7

Keeps saying chat is not available for me.. not sure why.

It’s a uk number: 07958268586
GoPro Community Manager
Posts: 5,853

Re: Quick key iPhone 7

In the UK, our team can be reached by phone at 44 330 808 1875, or by chat at https://gopro.com/help/ContactUs. Note that our UK Support team is not available on weekends. They are open from 8am to 5pm local time on weekdays.