Ask a Question
GoPro Support Hub Ask a question. Share an answer. Find a solution. Stay stoked.
Announcements
Is your GoPro gear up to date? Check to see If it is on our Update page.
Mounts + Accessories
%3CLINGO-SUB%20id%3D%22lingo-sub-212337%22%20slang%3D%22en-US%22%3EQuick%20key%20doesn%20t%20work%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-212337%22%20slang%3D%22en-US%22%3E%3CP%3EI%20bought%20a%20quick%20key%20for%20iOS%20a%20few%20weeks%20ago%20and%20for%20the%20life%20of%20me%20I%20can%E2%80%99t%20seem%20to%20get%20it%20to%20work%2C%20I%20have%20read%20that%20it%20has%20problems%20with%204K%20and%20even%201089p%20video%20so%20I%20have%20tried%20recording%20at%20720and%20still%20nothing%2C%20it%20won%E2%80%99t%20load%20thumbnails%20and%20then%20when%20you%20click%20on%20the%20non-thumbnail%20it%20won%E2%80%99t%20load%20th%20file.%20I%20am%20using%20the%20suggested%20micro%20sod%20cards%20and%20either%20a%20iPad%20Pro%20or%20a%20iPhone%208.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3Eplease%20can%20you%20help.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3Ethanks%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3Ematt%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-212485%22%20slang%3D%22en-US%22%3ERe%3A%20Quick%20key%20doesn%20t%20work%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-212485%22%20slang%3D%22en-US%22%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EHi%20%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F68697%22%20target%3D%22_blank%22%3E%40boldpike25054%3C%2FA%3E%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EI%20am%20sorry%20to%20for%20any%20troubles%20caused.%20Here%20are%20some%20troubleshooting%20steps%20you%20can%20try%3A%3C%2FP%3E%0A%0A%3COL%3E%0A%20%3CLI%3EReset%20your%20cameras%20software%20by%20following%20the%20instructions%26nbsp%3B%3CA%20href%3D%22https%3A%2F%2Fgopro.com%2Fupdate%2Fhero5%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%22%3Ehere%3C%2FA%3E%26nbsp%3Bto%20make%20sure%20you%20are%20on%20the%20latest%20version.%3C%2FLI%3E%0A%20%3CLI%3EConfirm%20you%20are%20on%20the%20latest%20version%20of%20the%20GoPro%20App%26nbsp%3Bby%20re-downloading%20through%20the%20App%20Store.%26nbsp%3B%3C%2FLI%3E%0A%20%3CLI%3ESave%20your%20footage%20to%20the%20computer%2C%20then%20erase%2Fformat%20your%20SD%20card%20and%20take%20some%20test%20footage%20and%20try%20again.%3CEM%3E%26nbsp%3BPlease%20also%20ensure%20you%20are%20using%20a%20reliable%20SD%20card%20by%20taking%20a%20look%20at%20our%20recommended%20list%26nbsp%3B%3CA%20href%3D%22https%3A%2F%2Fgopro.com%2Fhelp%2Farticles%2FBlock%2FmicroSD-Card-Considerations%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%22%3Ehere%3C%2FA%3E.%3C%2FEM%3E%3C%2FLI%3E%0A%3C%2FOL%3E%0A%0A%3CP%3ELet%20us%20know%20how%20it%20goes.%3C%2FP%3E%0A%0A%3CP%3EAlternatively%2C%20you%20may%20get%20in%20touch%20with%20our%20Support%20Team%20for%20assistance.%20They%20are%20available%20via%20phone%20or%20chat.%26nbsp%3B%3CA%20href%3D%22https%3A%2F%2Fgopro.com%2Fhelp%2FContactUs%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%22%3Ehttps%3A%2F%2Fgopro.com%2Fhelp%2FContactUs%3C%2FA%3E%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EThanks!%3C%2FP%3E%0A%0A%3CP%3EEj%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-215419%22%20slang%3D%22en-US%22%3ERe%3A%20Quick%20key%20doesn%20t%20work%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-215419%22%20slang%3D%22en-US%22%3EThanks%20for%20your%20advice%2C%20I%20managed%20to%20find%20a%20work%20around%20by%20importing%20through%20Quick%2C%20but%20now%20it%20has%20stopped%20working%20all%20together.%20Neither%20my%20ipad%20nor%20my%20iPhone%20recognise%20when%20the%20key%20is%20plugged%20in%2C%20I%20will%20be%20phoning%20sales%20support%20on%20Monday%20to%20see%20what%20they%20say.%3C%2FLINGO-BODY%3E
Reply
Tourist
Posts: 4
Accepted Solution

Quick key doesn t work

I bought a quick key for iOS a few weeks ago and for the life of me I can’t seem to get it to work, I have read that it has problems with 4K and even 1089p video so I have tried recording at 720and still nothing, it won’t load thumbnails and then when you click on the non-thumbnail it won’t load th file. I am using the suggested micro sod cards and either a iPad Pro or a iPhone 8.

 

please can you help.

 

thanks

 

matt


Accepted Solutions
GoPro
Posts: 10,213

Re: Quick key doesn t work

 

Hi @boldpike25054

 

 

I am sorry to for any troubles caused. Here are some troubleshooting steps you can try:

  1. Reset your cameras software by following the instructions here to make sure you are on the latest version.
  2. Confirm you are on the latest version of the GoPro App by re-downloading through the App Store. 
  3. Save your footage to the computer, then erase/format your SD card and take some test footage and try again. Please also ensure you are using a reliable SD card by taking a look at our recommended list here.

Let us know how it goes.

Alternatively, you may get in touch with our Support Team for assistance. They are available via phone or chat. https://gopro.com/help/ContactUs

 

Thanks!

Ej

View solution in original post


All Replies
GoPro
Posts: 10,213

Re: Quick key doesn t work

 

Hi @boldpike25054

 

 

I am sorry to for any troubles caused. Here are some troubleshooting steps you can try:

  1. Reset your cameras software by following the instructions here to make sure you are on the latest version.
  2. Confirm you are on the latest version of the GoPro App by re-downloading through the App Store. 
  3. Save your footage to the computer, then erase/format your SD card and take some test footage and try again. Please also ensure you are using a reliable SD card by taking a look at our recommended list here.

Let us know how it goes.

Alternatively, you may get in touch with our Support Team for assistance. They are available via phone or chat. https://gopro.com/help/ContactUs

 

Thanks!

Ej

Highlighted
Tourist
Posts: 4

Re: Quick key doesn t work

Thanks for your advice, I managed to find a work around by importing through Quick, but now it has stopped working all together. Neither my ipad nor my iPhone recognise when the key is plugged in, I will be phoning sales support on Monday to see what they say.