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%3CLINGO-SUB%20id%3D%22lingo-sub-68091%22%20slang%3D%22en-US%22%3EQuick%20Key%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-68091%22%20slang%3D%22en-US%22%3E%3CP%3ESince%20upgrading%20to%20iOS%2011.%23%23%23%20my%20Quick%20Key%20shuts%20off%20after%2010%20seconds%20preventing%20me%20from%20downloading%20videos.%20Apple%20says%20not%20their%20problem%2C%2C%2C%2C%20any%20ideas%3F%20Worked%20just%20fine%20with%20iOS%2010.xxxx%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-68556%22%20slang%3D%22en-US%22%3ERe%3A%20Quick%20Key%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-68556%22%20slang%3D%22en-US%22%3E%3CP%3EHi%26nbsp%3B%3Ca%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F41502%22%3E%40badger-cat%3C%2Fa%3E%2C%3C%2FP%3E%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%3CP%3ESorry%20for%20the%20issue.%20We%20are%20aware%20of%20some%20issues%20with%20Quik%20Key%20and%20iOS11.%3C%2FP%3E%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%3CP%20class%3D%22p1%22%3EIf%20content%20does%20not%20show%20up%20right%20away%2C%20unplug%20the%20Quik%20Key%20and%20try%20again.%20Please%20also%20give%20it%20about%2035%20seconds%20to%20see%20if%20content%20shows%20up.%26nbsp%3B%20I've%20seen%20iOS11%20devices%20taking%20longer%20to%20register%26nbsp%3Ba%20Quik%20Key.%20If%20content%20does%20not%20show%20up%2C%20there%20may%20be%20nothing%20we%20can%20do%20until%20a%20fix%20is%20released.%20I'd%20suggest%20transferring%20content%26nbsp%3Bwirelessly%26nbsp%3Busing%20the%20GoPro%20App.%3C%2FP%3E%0A%3CP%20class%3D%22p1%22%3E%26nbsp%3B%3C%2FP%3E%0A%3CP%20class%3D%22p1%22%3E%26nbsp%3B%3C%2FP%3E%0A%3CP%20class%3D%22p1%22%3EYou're%20welcome%20to%20contact%20Customer%20Support%20regarding%20this%20issue.%20However%2C%20I%20don't%20think%20that%20a%20replacement%20unit%20will%20solve%20this%20issue.%26nbsp%3B%3CA%20href%3D%22https%3A%2F%2Fgopro.com%2Fhelp%2FPKBContactus%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%22%3Ehttps%3A%2F%2Fgopro.com%2Fhelp%2FPKBContactus%3C%2FA%3E%3C%2FP%3E%0A%3CP%20class%3D%22p1%22%3E%26nbsp%3B%3C%2FP%3E%0A%3CP%20class%3D%22p1%22%3EHope%20this%20offers%20some%20clarity.%20Thanks%20for%20your%20patience.%3C%2FP%3E%3C%2FLINGO-BODY%3E
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Sightseer
Posts: 1

Quick Key

Since upgrading to iOS 11.### my Quick Key shuts off after 10 seconds preventing me from downloading videos. Apple says not their problem,,,, any ideas? Worked just fine with iOS 10.xxxx

GoPro
Posts: 55

Re: Quick Key

[ Edited ]

Hi @badger-cat,

 

Sorry for the issue. We are aware of some issues with Quik Key and iOS11.

 

If content does not show up right away, unplug the Quik Key and try again. Please also give it about 35 seconds to see if content shows up.  I've seen iOS11 devices taking longer to register a Quik Key. If content does not show up, there may be nothing we can do until a fix is released. I'd suggest transferring content wirelessly using the GoPro App.

 

 

You're welcome to contact Customer Support regarding this issue. However, I don't think that a replacement unit will solve this issue. https://gopro.com/help/PKBContactus

 

Hope this offers some clarity. Thanks for your patience.