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Tourist
Posts: 2

Quick Capture from remote

[ New ]

Hello. I have a Hero 6 and a WIFI Remote. I cannot start Quick Capture from the remote, but it works from the camera button.

Does this functionality is not supported by the remote? Thanks.

GoPro
Posts: 24,495

Re: Quick Capture from remote

[ New ]

Hi @bravecreek35250

 

Have you tried resetting the remote then pairing it again?

Turn the remote off then press and hold the power button for 10 seconds.

While holding the power button press and hold the shutter button 10 seconds.

This should trigger the reset of the Wi-Fi remote.

Let us know how it goes.

 

Thanks!

Ej

 

 

Tourist
Posts: 2

Re: Quick Capture from remote

[ New ]

Hi,

I've tried resetting the remote, resetting the connection with the camera and resetting the camera to factory setting.

Quick Capture still doesn't work from the remote, only from the camera.

Any other ideas on what to do?

Thanks.

GoPro
Posts: 24,495

Re: Quick Capture from remote

[ New ]

Thanks for trying @bravecreek35250

 

Please reach out to our Support Team to have this checked further.

You may submit a request for a callback through https://gopro.com/help/ContactUs, or initiate a chat session with one of our representatives.

Let them know of the troubleshooting steps taken.

 

Regards,

Ej