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Tourist
Posts: 2
Accepted Solution

Protection frame of HERO2018 not fit HERO5

 Case #04997330 - support team proposed me to replace my HERO2018 with HERO5 Black. I received HERO5 Black on 2018/9/6 as your schedule. The function is pretty good,but, the protection frame(case) I bought with HERO2018 in package does not fit HERO5.

Need your further support & suggestion. thanks.

HERO5_20180906 received_not fit HERO2018 frame.JPG

HERO5_20180906 received _ function OK.JPG


Accepted Solutions
Tourist
Posts: 2

Re: Protection frame of HERO2018 not fit HERO5

Dear Jay,

Thank you. Problem solved.

My daughter said the frame is a bit tight since it's a brand new one. She can open it and put HERO5 into the case.

Appreciate.

Tom

View solution in original post


All Replies
GoPro
Posts: 5,358

Re: Protection frame of HERO2018 not fit HERO5

 

Hi @loyalvista24546

 

Looks like the case / frame is still not open. 

 

Can you send a picture of the frame while it's open?

 

Thanks!

-Jay 

Tourist
Posts: 2

Re: Protection frame of HERO2018 not fit HERO5

Dear Jay,

Thank you. Problem solved.

My daughter said the frame is a bit tight since it's a brand new one. She can open it and put HERO5 into the case.

Appreciate.

Tom

GoPro
Posts: 5,358

Re: Protection frame of HERO2018 not fit HERO5

 

Got it @loyalvista24546,

 

Glad to know that!

 

Please feel free to let us know if you need more help.

 

 

 

Regards,

-Jay