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Tourist
Posts: 5

Problème charge batterie HERO 9 black

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Bonjour,

 

Je viens de recevoir ma commande, à savoir le pack HERO 9 black ainsi que le chargeur double avec une batterie en plus. Je possède donc au total 3 batteries.

 

Il s'avère que de ces 3 batteries ne prend pas la charge. J'ai essayé de plusieurs façons : USB pc portable et prise murale.

 

Comment faire pour résoudre ce problème ?

 

Merci de votre réponse, 

 

Cordialement 

Tourist
Posts: 5

Re: Problème charge batterie HERO 9 black

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il n'y qu'une batterie sur les 3 qui ne charge pas

GoPro
Posts: 14,208

Re: Problème charge batterie HERO 9 black

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@bravesummi447, the power or charging issue in the camera can be related to either the charging fault, charging cable, battery problem, or the camera itself. Here are some troubleshooting suggestions that will help resolve this issue: GoPro Camera Will Not Power On 

 

If the issue persists after going through the suggested troubleshooting steps, our Support team will be able to assist you further in resolving this. You may reach out to them through https://gopro.com/help/ContactUs to initiate a callback request or chat with one of the representatives.

Tourist
Posts: 5

Re: Problème charge batterie HERO 9 black

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Thank you for your answer but there is just one of the three battery which no ok.
I try all the solutions but it's not ok. To my mind this battery is out of order
GoPro
Posts: 14,208

Re: Problème charge batterie HERO 9 black

[ New ]

@bravesummi447, please contact our Support Team so we can assist you further in resolving this. You may reach out to them through https://gopro.com/help/ContactUs to initiate a callback request or chat with one of the representatives.