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Tourist
Posts: 3

Powering on the Karma Grip will not power on Hero 5 - connectivity issues.

I spent a lot of money on a new Grip + Hero 5.  I read about problems before I purchased the grip but decided if I can't have stabilized video, I might as well not have any video.

 

I had problems within months.  One time the solution was formatting my SD card.  One time the solution was calibrating the grip.  One time the solution was disconnecting all 3 main parts of the grip.

 

Each time the grip works temporarily.  Now, it no longer works.

 

I paid a lot of money for a stabilizer, as all Karma Grip owners did.  I feel very let down, cheated, that this product no longer works.  I've been told to manually re-load the software on my go-pro, etc., etc., etc.  All of these little "fix-its" really come down to the Karma is a very buggy product and it really pains me to say that.

 

I'm sure someone will respond that I should "contact customer support".  My product is out of warranty.  

 

It's inconceviable that a "mass produced" consumer electorinc device is unusable in less than one year from a major company like GoPro.

 

I would be grateful for any help, tips, suggestions, anything...

 

Thank you in advance.

GoPro
Posts: 6,486

Re: Powering on the Karma Grip will not power on Hero 5 - connectivity issues.

 

Hi @nicebeach10362

 

I am sorry for any troubles caused.

When you said that "it no longer works", do you mean that it's no longer powering on?

Have you tried using a different cable to charge the grip?

 

Thanks!

Ej

 

Tourist
Posts: 3

Re: Powering on the Karma Grip will not power on Hero 5 - connectivity issues.

The Karma Grip powers on. The bottoms on the Grip do not communicate with the go pro (the Grip will not control turning the GoPro off/on or start/stop the GoPro recording.
Tourist
Posts: 3

Re: Powering on the Karma Grip will not power on Hero 5 - connectivity issues.

The buttons* on the grip
GoPro
Posts: 6,454

Re: Powering on the Karma Grip will not power on Hero 5 - connectivity issues.

Hello @nicebeach10362

 

Thank you for the update. If you get in touch with our Support team, they will be able to get this sorted our for you. You can reach the team through phone or chat here https://gopro.com/help/ContactUs

 

Thanks, 
Marius