Ask a Question
GoPro Support Hub Ask a question. Share an answer. Find a solution. Stay stoked.
Announcements
Is your GoPro gear up to date? Check to see If it is on our Update page.
Mounts + Accessories
Reply
Sightseer
Posts: 3

Por que no me carga bateria bacpac?

[ New ]

Hola, compre una bateria bacpac y cuando la quise cargar por primera vez directamente no responde, cuando la conecto a la camara y pongo a cargarla empieza a cargar normalmente, pero la desconecto y no cargo nada.

La deje 4hs conectada a la camara cuando ya tenia 100% de bateria de la camara y la bacpac no cargo nada.

No se cual seria la solucion para esto.


Accepted Solutions
GoPro
Posts: 29,783

Re: Por que no me carga bateria bacpac?

[ New ]

Hi @simoacuten0

 

It sounds like the BacPac is stuck in a state where it won't charge, so I have some troubleshooting for you that should jumpstart the charging. 

Method #1: Try charging the BacPac while it’s connected to a powered ON camera. Here are the steps you should take: 
1. Connect the BacPac to a camera that’s powered ON. 
2. Connect the BacPac to the computer USB or AC wall charger. 
3. Wait 3 minutes. 
4. Disconnect the BacPac from the camera. 
5. The red LED should come on to indicate charging. If not, move on to method #2. 

Method #2: Try charging the BacPac after disconnecting if from a powered ON camera. Here are the steps you should take: 
1. Connect the BacPac to a camera that's powered ON. 
2. Disconnect the BacPac from the camera. 
3. Connect the BacPac to the computer USB or AC wall charger. 
4. Wait 3 minutes and the red LED should come on to indicate charging. 

If the red LED still does not come on to indicate charging, leave the BacPac disconnected from the camera and charger for 24 hours, then try charging again.

Let us know how it goes.

 

Thanks!

Ej

View solution in original post


All Replies
GoPro
Posts: 29,783

Re: Por que no me carga bateria bacpac?

[ New ]

Hi @simoacuten0

 

It sounds like the BacPac is stuck in a state where it won't charge, so I have some troubleshooting for you that should jumpstart the charging. 

Method #1: Try charging the BacPac while it’s connected to a powered ON camera. Here are the steps you should take: 
1. Connect the BacPac to a camera that’s powered ON. 
2. Connect the BacPac to the computer USB or AC wall charger. 
3. Wait 3 minutes. 
4. Disconnect the BacPac from the camera. 
5. The red LED should come on to indicate charging. If not, move on to method #2. 

Method #2: Try charging the BacPac after disconnecting if from a powered ON camera. Here are the steps you should take: 
1. Connect the BacPac to a camera that's powered ON. 
2. Disconnect the BacPac from the camera. 
3. Connect the BacPac to the computer USB or AC wall charger. 
4. Wait 3 minutes and the red LED should come on to indicate charging. 

If the red LED still does not come on to indicate charging, leave the BacPac disconnected from the camera and charger for 24 hours, then try charging again.

Let us know how it goes.

 

Thanks!

Ej

Sightseer
Posts: 3

Re: Por que no me carga bateria bacpac?

[ New ]

Hola, no funciono ninguna de los dos metodos pero mañana voy a seguir intentando.

Gracias.

GoPro
Posts: 29,783

Re: Por que no me carga bateria bacpac?

[ New ]

Sure @simoacuten0

You may also reach out to our Support Team for assistance through https://gopro.com/help/ContactUs     

 

Thanks!

Ej

Sightseer
Posts: 3

Re: Por que no me carga bateria bacpac?

[ New ]

Ya se solucionó.

Muchas gracias

GoPro
Posts: 15,288

Re: Por que no me carga bateria bacpac?

[ New ]

@simoacuten0, your time and patience are very much appreciated as well. Feel free to post back if anything else comes up.