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Tourist
Posts: 3
Accepted Solution

Ordering Batteries from the UK?

Has anyone managed to order batteries from the UK?

 

I have tried to order the dual charger​ or the battery powerpack and get the following message:

 

"We apologize, but due to shipping regulations, we cannot ship the quantity of batteries you are requesting in one box. Please decrease the quantity of batteries from your order, or place a separate order for batteries."
 
I am only trying to order 1, if I decrease my order it would be for 0...
 
I am not bothered about batteries as I can get them for the same price in stores but cannot get the dual charger or powerpack as cheap (I am a plus member with 20% discount)
 
David
 
 

Accepted Solutions
GoPro
Posts: 3,924

Re: Ordering Batteries from the UK?

Hey David,

 

@gogtv

 

I would recommend just giving support a call. I'm not sure what is going on and that screenshot is not appearing. Just to clarify you can only have one lithium ion battery per order due to shipping regulations. So for example you would only be able to purchase a Super Charger, and then on a separate order you could purchase the power pack. Hope that helps, sorry for the confusion.

 

Best,

Ryan

View solution in original post


All Replies
GoPro
Posts: 3,924

Re: Ordering Batteries from the UK?

Hi David,

 

@gogtv

 

You should be able to order one battery on the order. So you should be able to order a Dual Battery Charger, or a Power Pack separately. If you are still having issue our sales team would be able to help you over the phone as well: https://gopro.com/help/articles/Block/Telephone-Numbers . Hope that helps.

 

Best,

Ryan

Tourist
Posts: 3

Re: Ordering Batteries from the UK?

Thanks ryan12566 but as the attached screenshot shows the ordering system shows that even one item is too many?

 

David

Tourist
Posts: 3

Re: Ordering Batteries from the UK?

Hmmm, screenshot doesn't appear?

 

David

GoPro
Posts: 3,924

Re: Ordering Batteries from the UK?

Hey David,

 

@gogtv

 

I would recommend just giving support a call. I'm not sure what is going on and that screenshot is not appearing. Just to clarify you can only have one lithium ion battery per order due to shipping regulations. So for example you would only be able to purchase a Super Charger, and then on a separate order you could purchase the power pack. Hope that helps, sorry for the confusion.

 

Best,

Ryan