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Tourist
Posts: 2
Accepted Solution

Onde encontro assist�ncia t�cnica autorizada em S�o Paulo?

[ Edited ]

Minha GoPro Hero 5 black trincou a cobertura de vidro da lente. Onde posso mandar substituir em São Paulo- SP Brasil?

Estou em Campos do Jordão, qual a assistência técnica autorizada mais próxima?

GoProTelaQuebrada.jpg

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GoPro
Posts: 9,260

Re: Onde encontro assist�ncia t�cnica autorizada em S�o Paulo?

@svtamasa, looking at the attached photo, it seems that the crack is only visible on the Protective Lens. You can remove your camera's Protective Lens and record a test video or take a photo to check if the image quality is affected. If not, you can get the Protective Lens Replacement at gopro.com.

  • Instructions on how to remove and install the Protective Lens can be found here.

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GoPro
Posts: 9,260

Re: Onde encontro assist�ncia t�cnica autorizada em S�o Paulo?

@svtamasa, looking at the attached photo, it seems that the crack is only visible on the Protective Lens. You can remove your camera's Protective Lens and record a test video or take a photo to check if the image quality is affected. If not, you can get the Protective Lens Replacement at gopro.com.

  • Instructions on how to remove and install the Protective Lens can be found here.
Highlighted
Tourist
Posts: 2

Re: Onde encontro assist�ncia t�cnica autorizada em S�o Paulo?

Thank you, for your help. Obrigado pelo seu auxílio muito útil. Vou seguir suas recomendações. Obrigado.

 

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GoPro
Posts: 9,260

Re: Onde encontro assist�ncia t�cnica autorizada em S�o Paulo?

You're very much welcome, @svtamasa. Feel free to post back if anything else comes up. Stay stoked, and have fun capturing moments using your GoPro!