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%3CLINGO-SUB%20id%3D%22lingo-sub-330424%22%20slang%3D%22en-US%22%3EOnde%20encontro%20assist%EF%BF%BDncia%20t%EF%BF%BDcnica%20autorizada%20em%20S%EF%BF%BDo%20Paulo%3F%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-330424%22%20slang%3D%22en-US%22%3E%3CP%3EMinha%20GoPro%20Hero%205%20black%20trincou%20a%20cobertura%20de%20vidro%20da%20lente.%20Onde%20posso%20mandar%20substituir%20em%20S%C3%A3o%20Paulo-%20SP%20Brasil%3F%3C%2FP%3E%3CP%3EEstou%20em%20Campos%20do%20Jord%C3%A3o%2C%20qual%20a%20assist%C3%AAncia%20t%C3%A9cnica%20autorizada%20mais%20pr%C3%B3xima%3F%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-330424%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3EReplacement%20Parts%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E%3CLINGO-SUB%20id%3D%22lingo-sub-330489%22%20slang%3D%22en-US%22%3ERe%3A%20Onde%20encontro%20assist%EF%BF%BDncia%20t%EF%BF%BDcnica%20autorizada%20em%20S%EF%BF%BDo%20Paulo%3F%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-330489%22%20slang%3D%22en-US%22%3E%3CP%3E%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F98548%22%20target%3D%22_blank%22%3E%40svtamasa%3C%2FA%3E%2C%26nbsp%3Blooking%20at%20the%20attached%20photo%2C%20it%20seems%20that%20the%20crack%20is%20only%20visible%20on%20the%20Protective%20Lens.%20You%20can%20remove%20your%20camera's%20Protective%20Lens%20and%20record%20a%20test%20video%20or%20take%20a%20photo%20to%20check%20if%20the%20image%20quality%20is%20affected.%20If%20not%2C%20you%20can%20get%20the%20%3CA%20href%3D%22https%3A%2F%2Fshop.gopro.com%2Faccessories-3%2Fprotective-lens-replacement%2FAACOV-003.html%22%20target%3D%22_blank%22%20rel%3D%22nofollow%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%22%3EProtective%20Lens%20Replacement%3C%2FA%3E%20at%20gopro.com.%3C%2FP%3E%0A%0A%3CUL%3E%0A%20%3CLI%3EInstructions%20on%20how%20to%20remove%20and%20install%20the%20Protective%20Lens%20can%20be%20found%20%3CA%20href%3D%22https%3A%2F%2Fgopro.com%2Fhelp%2Farticles%2Fhow_to%2FHow-Do-You-Replace-a-Broken-Lens%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%22%3Ehere%3C%2FA%3E.%3C%2FLI%3E%0A%3C%2FUL%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-364485%22%20slang%3D%22pt-BR%22%3ERe%3A%20Where%20can%20I%20find%20technical%20assistance%20in%20S%EF%BF%BDo%20Paulo%3F%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-364485%22%20slang%3D%22pt-BR%22%3E%3CP%3EThank%20you%2C%20for%20your%20help.%20Thank%20you%20for%20your%20very%20helpful%20help.%20I%20will%20follow%20your%20recommendations.%20Thank%20you.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E
Reply
Tourist
Posts: 2
Accepted Solution

Onde encontro assist�ncia t�cnica autorizada em S�o Paulo?

[ Edited ]

Minha GoPro Hero 5 black trincou a cobertura de vidro da lente. Onde posso mandar substituir em São Paulo- SP Brasil?

Estou em Campos do Jordão, qual a assistência técnica autorizada mais próxima?

GoProTelaQuebrada.jpg

Accepted Solutions
GoPro
Posts: 2,218

Re: Onde encontro assist�ncia t�cnica autorizada em S�o Paulo?

@svtamasa, looking at the attached photo, it seems that the crack is only visible on the Protective Lens. You can remove your camera's Protective Lens and record a test video or take a photo to check if the image quality is affected. If not, you can get the Protective Lens Replacement at gopro.com.

  • Instructions on how to remove and install the Protective Lens can be found here.

View solution in original post


All Replies
GoPro
Posts: 2,218

Re: Onde encontro assist�ncia t�cnica autorizada em S�o Paulo?

@svtamasa, looking at the attached photo, it seems that the crack is only visible on the Protective Lens. You can remove your camera's Protective Lens and record a test video or take a photo to check if the image quality is affected. If not, you can get the Protective Lens Replacement at gopro.com.

  • Instructions on how to remove and install the Protective Lens can be found here.
Tourist
Posts: 2

Re: Onde encontro assist�ncia t�cnica autorizada em S�o Paulo?

Thank you, for your help. Obrigado pelo seu auxílio muito útil. Vou seguir suas recomendações. Obrigado.

 

GoPro
Posts: 2,218

Re: Onde encontro assist�ncia t�cnica autorizada em S�o Paulo?

You're very much welcome, @svtamasa. Feel free to post back if anything else comes up. Stay stoked, and have fun capturing moments using your GoPro!