Ask a Question
GoPro Support Hub Ask a question. Share an answer. Find a solution. Stay stoked.
Announcements
Is your GoPro gear up to date? Check to see if it is on our Update page.
Mounts + Accessories
Reply
Tourist
Posts: 3

Nueva bateria aplastada

[ New ]

Hola, acabo de abrir una nueva batería y viene aplastada por el medio. me preguntaba si es un nuevo diseño o le ha ocurrido algo. no la quiero probar en la gopro vaya que le ocurra algo.
Muchas gracias

GoPro
Posts: 32,093

Re: Nueva bateria aplastada

[ New ]

Hi @kevinct

 

Where was the battery purchased?

What camera are you using?

Please reach out to our Support Team through https://gopro.com/help/ContactUs
It will also be best if you can share a sample file with them.

 

Thanks!

Ej

Tourist
Posts: 3

Re: Nueva bateria aplastada

[ New ]

okay, thank you very much
good day

Tourist
Posts: 3

Re: Nueva bateria aplastada

[ New ]

Esta es la imagen que mejor se aprecia. Esta igual por el otro lado, pero en la foto no se aprecia tanto.
La dejo por si alguien mas tiene el mismo problema, he contactado con el soporte técnico, ahora comento la respuesta.

fotoBateriasGopro.png
Hiker
Posts: 476

Re: Nueva bateria aplastada

[ New ]

This is by design.


Genuine GoPro batteries are manufactured by multiple companies.


There are some parts with slightly different shapes, but both are genuine batteries and are normal products.

 

 

@aragon1006 

Do you have no knowledge of the products of the company you belong to (GoPro)?

kkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkk.PNG