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Sightseer
Posts: 1

Not getting what was expected in order

[ New ]

Ordered GP 8 bundle, so I thought. Oredered Plus program because accessories can be ordered at half off, so I thought. On the same page or advertisement trade up offered, so I thought. Received order. One GP8 no bundle. No SD card so the thing is worthless without it. Ordered an accessory and of course paid full price because it does not give discount until trial period is over. What use is that . I needed it now not 30 days later. Called support to hopefully get help, so I thought. Not They will take it back but I will not be getting my trade up digital camera back. So if anyone has a number to call someone in the US please let me know. Have been very calm so far but soon to end. Lets see shall I put up a Youtube video to ask questions. I bet that will get me a call. Not asking for anything free just a conservation with someone that is willing to help me work through this 


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GoPro
Posts: 29,783

Re: Not getting what was expected in order

[ New ]

Hello @spryridge7438

 

Sorry for any confusion.

Please note that promotions/ discounts are non-stackable. 

The Program is non-transferable and cannot be combined with any other offers, discounts or promo codes, or applied to previous purchases.

See https://gopro.com/en/us/legal/tradeup/ for reference.

 

If you have further questions or concerns regarding your case, it will be best to follow up with our Support Team.

https://gopro.com/help/ContactUs

 

Thanks!

Ej

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All Replies
GoPro
Posts: 29,783

Re: Not getting what was expected in order

[ New ]

Hello @spryridge7438

 

Sorry for any confusion.

Please note that promotions/ discounts are non-stackable. 

The Program is non-transferable and cannot be combined with any other offers, discounts or promo codes, or applied to previous purchases.

See https://gopro.com/en/us/legal/tradeup/ for reference.

 

If you have further questions or concerns regarding your case, it will be best to follow up with our Support Team.

https://gopro.com/help/ContactUs

 

Thanks!

Ej