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Hiker
Posts: 8
Accepted Solution

New Voice activated remote Remo not charge

I am from Sri Lanka and and purchased a remote with the Gopro, from US. Tried charging for the first time but seems not working. The red light blinks once connecting the cable. Tried with 1Amp wall charger too but the result is same. Pls help.

Accepted Solutions
GoPro
Posts: 5,913

Re: New Voice activated remote Remo not charge

You are welcome, @noblecreek02815. Stay stoked!

View solution in original post


All Replies
Hiker
Posts: 8

Re: New Voice activated remote Remo not charge

It is the voice activated remo
GoPro
Posts: 5,557

Re: New Voice activated remote Remo not charge

 

Hi @noblecreek02815

 

If the following troubleshooting steps does not resolve the issue, please contact our Support Team.

  • Try plugging into a different power source
  • Try using a secondary USB-C cable

They are available via phone or chat.

They'll be needing a copy of your proof of purchase.

 

 

Thanks!

Ej

Hiker
Posts: 8

Re: New Voice activated remote Remo not charge

Thanks.I called the support centre. They asked for the original recipt of purchase.The problem is I bought this on ebay as a bunfle (cam+ remo+…………)and the seller does not have the recipts with him. It is a new item. But I csn give the ebay purchase details.seems those are not valid. Am I helpless?
GoPro
Posts: 5,913

Re: New Voice activated remote Remo not charge

We do have authorized sellers in E-Bay but it would be best to continue working with Support regarding this matter. Best regards!

Hiker
Posts: 8

Re: New Voice activated remote Remo not charge

Thank you for the reply. Actually the nice gentleman (Orlando) I contacted at GoPro is trying to sortout the issue.

Hopefully I will get a replacement from a different version and that's gonna be a real Christmas surprice for me.

Thank you all for the support , Thank you GoProHeartHeart

 

Hiker
Posts: 8

Re: New Voice activated remote Remo not charge

Thank you for the reply. Actually the nice gentleman (Orlando) I contacted at GoPro is trying to sortout the issue.

Hopefully I will get a replacement from a different version and that's gonna be a real Christmas surprice for me.

Thank you all for the support , Thank you GoProHeartHeart
GoPro
Posts: 5,913

Re: New Voice activated remote Remo not charge

You are welcome, @noblecreek02815. Stay stoked!