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Tourist
Posts: 2

NO LLEGA MAIL DE CONFIRMACION

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Buen dia,anoche hice compra de camara y accesorios, me descontaron dinero de la tarjeta pero no Me ha llegado correo de confirmación, agradezco su ayuda. Gracias 

GoPro
Posts: 13,439

Re: NO LLEGA MAIL DE CONFIRMACION

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Hello @alejandrocediel. I was able to locate your Support case using the email address on your Support Hub profile and as per its most recent update, the order attempts made on your account were canceled due to payment issues or failed re-authorization. What you could be seeing is just a pre-authorization that never resulted in an actual payment or deduction from your account which should drop off very soon.

Tourist
Posts: 2

Re: NO LLEGA MAIL DE CONFIRMACION

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Buen día
Mi banco local menciona que hasta el dia de mañana, se podría ver si ustedes rechazan la transacción, me sea devuelto el dinero! Esperaré hasta mañana y les estaré contactando
Gracias