My gopro REMO wont power on.. [ New ]

[swiftcave1603]

I tried so many ways to charge it..Or turn it on. It simply wont work . Pls help.

[danielr15 · Accepted solution]

Sorry to hear your REMO is not working.
Where did you purchase your REMO? If it was from a shop you'll want to see if you can return it for refund or store credit (possibly exchange for the Smart Remote). Unfortunately, the company that supplied GoPro with the REMO batteries gave them some duds which turned out to not have a very long life span.

If the store wont help you out and/or you purchased from GoPro within the last year, you're going to need to contact the GoPro Support Team https://gopro.com/help/PKBContactus Have you proof of purchase (receipt) handy when you contact them (if it's by chat, have a photo ready to upload). GoPro no longer sells REMO, but they might be able to exchange it for a Smart Remote.

[danielr15 · Accepted solution]

Sorry to hear your REMO is not working.
Where did you purchase your REMO? If it was from a shop you'll want to see if you can return it for refund or store credit (possibly exchange for the Smart Remote). Unfortunately, the company that supplied GoPro with the REMO batteries gave them some duds which turned out to not have a very long life span.

If the store wont help you out and/or you purchased from GoPro within the last year, you're going to need to contact the GoPro Support Team https://gopro.com/help/PKBContactus Have you proof of purchase (receipt) handy when you contact them (if it's by chat, have a photo ready to upload). GoPro no longer sells REMO, but they might be able to exchange it for a Smart Remote.

[swiftcave1603]

Thanks for your advice danielr15! I appreciate it. I bought it online at GoPro a few years back. I can’t even remember when. I think I lost the receipt. I tried tracking my orders with previous purchase, I can’t seem to find it. ☹️Again thanks for the help! 

[danielr15]

Get in touch with GoPro Support. As long as you know the email you used to make your order, they should be able to look it up. Although you're out of the warranty period, they might be able to assist you.