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%3CLINGO-SUB%20id%3D%22lingo-sub-364626%22%20slang%3D%22en-US%22%3EMy%20Remo%20won%E2%80%99t%20power%20up%20and%20Gopro%20won%E2%80%99t%20help%20without%20receipt!%20Don%E2%80%99t%20give%20these%20as%20gifts!%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-364626%22%20slang%3D%22en-US%22%3E%3CP%3E%26nbsp%3BI%20got%20my%20go%20pro%20with%20remo%20remote%20as%20a%20gift.%20The%20remote%20won%E2%80%99t%20power%20up%20and%20I%E2%80%99m%20unable%20to%20get%20a%20receipt%20from%20the%20giver.%20%26nbsp%3B%20It%20looks%20like%20go%20pro%20has%20had%20this%20issue%20with%20a%20batch%20of%20these%20devices%20but%20unless%20you%20can%20get%20a%20receipt%20they%E2%80%99re%20not%20willing%20to%20do%20anything%20but%20read%20the%20line%20the%20customer%20service%20agent%20is%20provided.%20%26nbsp%3B%E2%80%9C%20i%E2%80%99m%20sorry%20sir%2C%20we%20will%20not%20be%20able%20to%20look%20at%20warrantee%20possibilities%20until%20you%20have%20uploaded%20a%20picture%20of%20your%20receipt%20or%20bank%20statement.%E2%80%9D%3C%2FP%3E%3CP%3E%26nbsp%3BSo%20much%20for%20replacing%20defective%20parts%20without%20question.%20%26nbsp%3B%20At%20least%20if%20it%20powered%20up%20I%20would%20know%20if%20I%20like%20the%20product%20or%20not.%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E
Reply
Tourist
Posts: 2
Accepted Solution

My Remo won’t power up and Gopro won’t help without receipt! Don’t give these as gifts!

 I got my go pro with remo remote as a gift. The remote won’t power up and I’m unable to get a receipt from the giver.   It looks like go pro has had this issue with a batch of these devices but unless you can get a receipt they’re not willing to do anything but read the line the customer service agent is provided.  “ i’m sorry sir, we will not be able to look at warrantee possibilities until you have uploaded a picture of your receipt or bank statement.”

 So much for replacing defective parts without question.   At least if it powered up I would know if I like the product or not. 


Accepted Solutions
Tourist
Posts: 2

Re: My Remo won’t power up and Gopro won’t help without receipt! Don’t give these as gifts!

I chased down the gift giver and asked for a copy of her bank statement. Awkward! She sent it and I submitted it to GoPro.
The company did replace it under warranty with a Smart Remote making mention that this would be a significant upgrade because they don’t make manufacture the Remo anymore. Short life for that little product.
I’m satisfied with the result even with a little hassle. Thanks GoPro.

View solution in original post


All Replies
GoPro
Posts: 10,213

Re: My Remo won’t power up and Gopro won’t help without receipt! Don’t give these as gifts!

Hi @jrock96

 

For warranty process, a proof of purchase is always required.

Was the Remo originally bundled with the camera?

Or was it purchased separately?

 

Thanks!

Ej

Tourist
Posts: 2

Re: My Remo won’t power up and Gopro won’t help without receipt! Don’t give these as gifts!

I chased down the gift giver and asked for a copy of her bank statement. Awkward! She sent it and I submitted it to GoPro.
The company did replace it under warranty with a Smart Remote making mention that this would be a significant upgrade because they don’t make manufacture the Remo anymore. Short life for that little product.
I’m satisfied with the result even with a little hassle. Thanks GoPro.
GoPro
Posts: 10,213

Re: My Remo won’t power up and Gopro won’t help without receipt! Don’t give these as gifts!

Glad to hear that you have been assisted @jrock96

Feel free to post back if something comes up.

 

Thanks!

Ej