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Sightseer
Posts: 1

My REMO voice remote will not charge or turn on

I haven't used my remo voice remote in about 4 months and now it won't charge or turn on.....I have tried holding both buttons....seperatly, together, and at the same time for up to 20 seconds at a time.
GoPro Community Manager
Posts: 5,853

Re: My REMO voice remote will not charge or turn on

@seanboy88 - Best option in this case is to reach out to our Support team directly at https://gopro.com/help/ContactUs.

 

Thanks,

Jeff

Highlighted
Tourist
Posts: 8

Re: My REMO voice remote will not charge or turn on

Count me in also. Mine just arrived today and I have tried charging it with Apple iPad, iPhone charger and my Macbook Pro USB-C charger and nothing happens. I can see a red light for a brief moment and then nothing. What a weak product GoPro has made! They should be ashamed for not having better quality check on their products with such a high price tag....this is not helping with their customer sactifaction!

 

After doing a search for this problem I realize that this is not just a few Remo's which has this problem but it seems to be a BIG issue for a lot of customers. GoPro needs to address this an a.s.a.p. but I guess they are in deeper trouble and doesn't care about this issue! Had I known this before I bought this product I would probably not have ordered it!

 

https://www.google.com/search?q=gopro+remo+charge+site:community.gopro.com&client=safari&rls=en&sa=X...

GoPro
Posts: 7,578

Re: My REMO voice remote will not charge or turn on

Hello @fastbluff05255

 

Let our Support team help you with this concern. You can reach them via chat or phone through https://gopro.com/help/ContactUs

 

Best regards, 
Marius