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Tourist
Posts: 1

My Hero 8 and 9 both want to shut down and the battery says it's 23% (Hero 9) and 34% (Hero 8).

[ New ]

My Hero 8 and Hero 9 both want to shut down and the battery says it's in the neighbourhood of 23% (Hero 9) and 34% (Hero 8).

Anyone else experience this? I don't think it's a low temperature issue, but it has happened at both warmer temperatures and cold temperatures.

If it's at a higher charge, then everything is good to go! 


Accepted Solutions
GoPro
Posts: 29,549

Re: My Hero 8 and 9 both want to shut down and the battery says it's 23% (Hero 9) and 34% (Hero 8).

[ New ]

Hi @squishedpeas

 

Were the cameras paired with the app?

See if re-flashing the software will help. Check out https://gopro.com/en/us/update

Once done, reset the cameras.

 

Let us know how it goes.
You may also reach out to our Support Team through https://gopro.com/help/ContactUs for further assistance.
 

 

Thanks!
Ej

View solution in original post


All Replies
GoPro
Posts: 29,549

Re: My Hero 8 and 9 both want to shut down and the battery says it's 23% (Hero 9) and 34% (Hero 8).

[ New ]

Hi @squishedpeas

 

Were the cameras paired with the app?

See if re-flashing the software will help. Check out https://gopro.com/en/us/update

Once done, reset the cameras.

 

Let us know how it goes.
You may also reach out to our Support Team through https://gopro.com/help/ContactUs for further assistance.
 

 

Thanks!
Ej