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Tourist
Posts: 7

Re: My GoPro remo not turn on

No answer? I bought two Remo. Same problem. We are so sorry...

Tourist
Posts: 7

Re: My GoPro remo not turn on

No answer? I bought two Remo. Same problem. We are so sorry.

Tourist
Posts: 3

Re: My GoPro remo not turn on

my go pro remo it's not turning on plug it to my macbook pro fror 3 hours it did not turn on it say's 3's but failed, i decided to go back to the store and unlucky they don't have a stock, and they send me to other store 5.3 miles away and they replace it lucky me,,, i go back home and do it the same way as a instruction follows and still same issue when i plug it in the red light will blink after 5 hours of charging same issue... what else do i need to do?

GoPro Community Manager
Posts: 5,853

Re: My GoPro remo not turn on

@sunnystar76674 - Press and hold the power button for about 3 seconds. If it doesn't turn on then, please reach out to our Support team at https://gopro.com/help/ContactUs and we'll try to figure out what's going on.

 

Thanks,

Jeff

Sightseer
Posts: 1

Re: My GoPro remo not turn on

Same issue here. Bought one came home and it didn't charge up at all. Went back and exchanged it and so far no luck with the second one either.
Sightseer
Posts: 1

Re: My GoPro remo not turn on

WOW! Crappy Customer Service. Off-shore help with no solution, no idea what I was talking about and really couldn't care!

 

REMO (as with all others) won't work out of the box. This thread is months old and GoPro still is allowing defective, frustrating products out the door. We shoot with more than 30 GoPros and have since 2009 and this decline in quality control is pretty sad.

 

Shame on you GoPro...keep your loyal customers happy...there's too many good action cameras out there! 

Tourist
Posts: 3

Re: My GoPro remo not turn on

1st Remo failed maybe I am unlucky then I return to argos and replaced it new, so excited when Igot home and tried it won’t turn on same issue. After 2 weeks holiday I’m so upset cause I did not use the Remo by any chance.
Tourist
Posts: 3

Re: My GoPro remo not turn on

I watch in you tube the way they do... still did not work. That’s why I read the forum or comment now I know I’m not the only one complaining this kind of Remo problem.. decided to call customer service and they will replace it only once and show my 1month prof of purchased, told them I don’t mind if you replace it used item just to make it sure it’s working...