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Tourist
Posts: 3

My GoPro Mic Adapter stopped working

I bought Gopro Mic adapter 4 months ago until yesterday it was working very well. When I tried today it's not working. I check everything but it's not working. I checked my mic with other device it's working.

 

Please help.

 

Note: I know only TRS mic will work with mic adapter and I have TRS mic.

GoPro
Posts: 8,907

Re: My GoPro Mic Adapter stopped working

Hello @aaronp201, 

 

TRRS mics will also work provided that you have a TRRS to TRS adaptor. For other microphone recommendations, you can check this article External Microphone Recommendations

If your mic adapter is not working, it would be best to get in touch with our Support team so they can determine the cause of the trouble and arrive at a resolution. You can connect with the team through phone or chat here https://gopro.com/help/ContactUs

 

Best regards, 
Marius

Tourist
Posts: 3

Re: My GoPro Mic Adapter stopped working

Thanks for replying Marius. But I'm facing an issue like I can't connect the support. One option is for hub which I can lead here. Second numbers are not working. Can't chat with people. I don't know what to do?

GoPro
Posts: 4,721

Re: My GoPro Mic Adapter stopped working

 

Hi @aaronp2016

 

You can try to contact our support team via chat. 

What timezone are you following? 

 

Please let us know so that we can advise. 

 

Regards,

-Jay 

Tourist
Posts: 3

Re: My GoPro Mic Adapter stopped working

Thank you guys I got my free replacement.