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Reply
Tourist
Posts: 3

Modo crear Quick escritorio no funciona.

Hola.
Hace 6 meses que tengo una HERO7 y ha sido imposible editar videos con quick de pc, se queda congelado y hay que forzar el cierre. He esperado pacientemente una actualización pero veo que no llega, y no puedo usar la telemetría de la cámara. También veo que otras muchas perso as tienen el mismo problema. Ya he probado ejecutarla con diferentes modos de compatibilidad y solo tengo una tarjeta gráfica.
Las características del pc son:
Placa Ashrock z68 pro3 gen3
I7 2600 K
16 Gb RAM DDR3
Radeon RX 580 8Gb
120 GB SSD kingston
1 TB HD WD
Me gustaría obtener una respuesta que solucione el problema, ya que no puedo disfrutar de todas las características de mi cámara.
Gracias.
GoPro
Posts: 6,392

Re: Modo crear Quick escritorio no funciona.

Hello @jesus8. What happens when you open up Quik for desktop in Create Mode? If you have gone through the steps here already and the issue persists, let our Support team help. You may connect with them by phone or chat through https://gopro.com/help/ContactUs . 

 

Alternatively, you may explore other programs that can be used to view and edit your GoPro footage. You may also check out how to create a movie using Quik for Mobile

Tourist
Posts: 3

Re: Modo crear Quick escritorio no funciona.

That happens (see attached jpg)
I dont wanna use quick mobile app, I always use the pc for video and photo edition, mobile edition it's easy but incomplete and not professional. The problem is that I want to use the HERO7 telemetry and it can not be used in other programs like after efects, filmora, powerdirector ... etc, only can be added with gopro app. It is not acceptable that I can't use all options with a good pc with a very expensive and (suposed) hight quality product.
I have proved all the forums and internet solutions, but don't work.

Sin título.jpg
GoPro
Posts: 6,392

Re: Modo crear Quick escritorio no funciona.

This is noted, @jesus8. And you have already on through the steps described here ? If so, let our Support team help. 

Some Hub users use a different desktop application that you might want to refer to. The discussion link is at https://community.gopro.com/t5/GoPro-Metadata-Visualization/Extracting-the-metadata-in-a-useful-form...  .Hope this helps. 

Tourist
Posts: 3

Re: Modo crear Quick escritorio no funciona.

Hi mariustanya. I want to talk with the support Team, I can´t solve the problem in any way.
What´s the email of support team?
Thanks

GoPro
Posts: 1,167

Re: Modo crear Quick escritorio no funciona.

@jesus8, we definitely want to help as best as we can. You may reach out to our Support team by phone or chat through https://gopro.com/help/ContactUs .