Media Mod and Hero 9 Black: When using the Line-In, the external mic(s) are still active. [ New ]

[djjesseray]

Media Mod and Hero 9 Black: When using the 3.5mm Line-In option, the external mic(s) are still active and the hero9 black is recording sound from both sources.

Use case

Livestream with HERO Black 9

Media Mod using Line In as the 3.5mm Line-in as audio source

Power connector connected

Result

Livestream operational

3.5 mm for Audio from mixer souce is producing perfectly clear audio

Issue: External sounds are recorded from media mod 3.5mm Line-In AND mic source (or mics unsure which)

Preference: record audio exclusively from the 3.5mm Line-In

[aragon1006 · Accepted solution]

Hi @djjesseray

What version is the camera on?

Do you observe the same when doing a regular recording?

See if resetting the camera will help. Go to Preferences> Reset> Factory Reset

Let us know how it goes.
You may also reach out to our Support Team through https://gopro.com/help/ContactUs  for further assistance.
 

Thanks!

Ej

[aragon1006 · Accepted solution]

Hi @djjesseray

What version is the camera on?

Do you observe the same when doing a regular recording?

See if resetting the camera will help. Go to Preferences> Reset> Factory Reset

Let us know how it goes.
You may also reach out to our Support Team through https://gopro.com/help/ContactUs  for further assistance.
 

Thanks!

Ej

[djjesseray]

A reset of the camera resolved the issue. Thanks!

[aragon1006]

Thanks for the update! @djjesseray

Feel free to post back if something comes up.

Regards,

Ej