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Tourist
Posts: 5

Re: Max lens mod issue

[ New ]

Tried it more than 50 times (for real). And it's still not going to work. My fingers are hurting now and this isn't right for a mod like this. 

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Tourist
Posts: 2

Re: Max lens mod issue

[ New ]

I have exactly the same issue.

Tourist
Posts: 2

Re: Max lens mod issue

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I am concerned that the problem is coming from the maximum lens mode or the camera part.

Tourist
Posts: 5

Re: Max lens mod issue

[ New ]
That’s what I’m thinking as well. I’ve contacted the support team and I advise you do that same. They will try their best to help you.
Tourist
Posts: 2

Re: Max lens mod issue

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I just got my lens in today and have really really pushed and twisted with no luck :(
Tourist
Posts: 2

Re: Max lens mod issue

[ New ]
Update, I did a chat with customer service. They asked me to send a video of the max lens being installed. They agreed that I was putting way too much pressure trying to get it to fit on. They are sending a replacement. I'm betting something wasnt machined right, I was applying the max amount of force I could and no go
Tourist
Posts: 5

Re: Max lens mod issue

[ New ]
What??? Your replacement is fast though. They still haven’t get back to me after our chat this morning. Good for you!
Tourist
Posts: 1

Re: Max lens mod issue

[ New ]

Hi,

when I first mounted the lens and saw that it does not twist to the final position, I was very annoyed. That means something is wrong, I have to send it back to GoPro and it's not funny at all.
Fortunately, there is https://community.gopro.com and I found this topic. After about 15 attempts to put the lens, I started to apply a greater force with each attempt and finally the lens is in place.

gopro inainte si dupa max lens mod.jpg