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Sightseer
Posts: 1

Max Lens Mode

[ New ]

Hi there.

I just received my new GoPRo Hero 9 black with Max Lens Mod.  I tried to place max lens mod over the camera but it doesn't lock-in.  I am afraid to put more pressure on.  I attach below the maximum lined up I could do.

Please advise what to do.  Thank you.

Antonis

20210411_182802.jpg

Accepted Solutions
GoPro
Posts: 15,660

Re: Max Lens Mode

[ New ]

@spiryshore3343, you can push the Max Lens Mod unit towards the body of the camera while turning it into place. This compresses the Lens a bit and will help it set. You can use some force and try it a couple of times.

If the issue persists, our Support team will be able to assist you further in resolving this. You may reach out to them through https://gopro.com/help/ContactUs to initiate a callback request or chat with one of the representatives.

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All Replies
GoPro
Posts: 15,660

Re: Max Lens Mode

[ New ]

@spiryshore3343, you can push the Max Lens Mod unit towards the body of the camera while turning it into place. This compresses the Lens a bit and will help it set. You can use some force and try it a couple of times.

If the issue persists, our Support team will be able to assist you further in resolving this. You may reach out to them through https://gopro.com/help/ContactUs to initiate a callback request or chat with one of the representatives.