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Tourist
Posts: 4
Accepted Solution

Lost the connecting usb c cable

Hi,

unfortunately I cannot find any more the USB C cable given in the original Hero 7 Black package. I cannot find a working replacement. Is there a way to have a new one from GoPro?

Thanks for your attention and time.


Accepted Solutions
GoPro
Posts: 7,532

Re: Lost the connecting usb c cable

Hello @robertom7387. Our Support team will be able to help. You may connect with them by phone or chat through https://gopro.com/help/ContactUs . 

View solution in original post


All Replies
GoPro
Posts: 7,532

Re: Lost the connecting usb c cable

Hello @robertom7387. Our Support team will be able to help. You may connect with them by phone or chat through https://gopro.com/help/ContactUs . 

Tourist
Posts: 4

Re: Lost the connecting usb c cable

The customer service helped me in solving the problem. They sent me a new cable. Thank you very much for your assistance. Fantastic service.

GoPro
Posts: 8,889

Re: Lost the connecting usb c cable

Awesome! 

Thanks for posting back @robertom7387

 

Tourist
Posts: 4

Re: Lost the connecting usb c cable

Sorry I have to answer after some time, but the cable they sent me is not able to allow synchronization with the PC via GoPro Quick as the cable I lost. GoPro Quick does not see the camera any more. I have to say that, in fact, the cable is slimmer than the one that comes in the Hero 7 package when you buy it. This second one supports charging only. Could it be possible to have the synchro cable from GoPro? 

Thank you very much for your attention and time.

GoPro
Posts: 7,532

Re: Lost the connecting usb c cable

Hello @robertom7387. It would be best to reach out to Support again for further assistance. You may use the same case number that you were previously given as reference. Thanks!