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Tourist
Posts: 4

Lost middle thimbscrew

I bought one 3-way grip on Jan 24th 2019, however I lost the middle Thimbscrew two days ago, where to find a new part
GoPro
Posts: 7,408

Re: Lost middle thimbscrew

Hello @thiagolmb. The middle thumbscrew is not sold separately, but if you contact our Support team here https://gopro.com/help/ContactUs , they will be able to help. Best regards!

Tourist
Posts: 4

Re: Lost middle thimbscrew

I'm touring the USA, I do not have an American number and I can not speak through the chat
GoPro
Posts: 3,505

Re: Lost middle thimbscrew

 

Hi @thiagolmb,

 

When you say you cannot speak through the chat do you mean you cannot contact them?

 

Do you receive any error message or what exactly do you see when you try to contact them via chat?

 

Thanks!

-Jay 

Tourist
Posts: 4

Re: Lost middle thimbscrew

I can not access the chat because pop up error appears. It must be because I'm accessing the cell phone. Do you have the way to talk with for email? Is there any way you can send me another middle Thimbscrew
GoPro
Posts: 3,505

Re: Lost middle thimbscrew

 

Hi @thiagolmb,

 

I would love to but only our customer support team can handle this. 

 

May I know the specific error please so that I can assist you?

We don't have email support as well. 

 

 

Regards,

-Jay