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Tourist
Posts: 2

Leaking Supersuit

[ New ]

I've had problems with my Hero 7 Black Supersuit leaking after only  using it for a few dives all less than 30 metres depth.

 

When I've had a look at the Supersuit, I have found that it is cracked around some of the threaded holes where the lens cover attaches.

 

I have contacted customer services via the ContactUs web form a few days ago to find out about the warranty situation, but have not had a response.

IMG_20200701_175042 (1).jpg

Accepted Solutions
GoPro
Posts: 24,583

Re: Leaking Supersuit

[ New ]

Hi @davidh58731

 

Sorry to hear about what happened.

Our Support Team should be able to help you with this.

 

Can we have the case number from the last time you have reached out? Did you log a call back request or initiate a chat session?

We are not able to locate a case under the email address associated with your Hub ID.

 

Thanks!

Ej

 

 

View solution in original post


All Replies
GoPro
Posts: 24,583

Re: Leaking Supersuit

[ New ]

Hi @davidh58731

 

Sorry to hear about what happened.

Our Support Team should be able to help you with this.

 

Can we have the case number from the last time you have reached out? Did you log a call back request or initiate a chat session?

We are not able to locate a case under the email address associated with your Hub ID.

 

Thanks!

Ej

 

 

Tourist
Posts: 2

Re: Leaking Supersuit

[ New ]
Thanks,
I only filled in the form on the Contact Us page.
I haven't received a case number. I'll try re-submitting my query.

Thanks,
Dave