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Tourist
Posts: 1

Latch broken

Dear Support Services,

 I have a Hero 3+ GoPro. Unfortunatly the latch has broken. I must add not with force. This is now the second time time this has happened and is rather frustrating as I am about to leave for a family holiday.

 

I hope you have ship areplacement as soon as possible.

 

I have attached pics.

 

Kind regards

Edgar

 

  

 

 

IMG_6637.jpg
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Explorer
Posts: 12,952

Re: Latch broken

This is a member to member support community. You'll need to reach out to the GoPro Support Team here https://gopro.com/help/ContactUs
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Explorer
Posts: 12,952

Re: Latch broken

By the way, there seems to be some damage to the top of the lens of the case. it looks like your housing hit something hard. Perhaps this is where your latch sustained damage as well.