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Tourist
Posts: 5

Ladegerät Gopro Hero 9 lädt Akkus nicht voll

Habe bei Ihnen ganz neu ein Ladegerät zum laden von Akkus für die Gopro Hero 9 gekauft. Leider lädt das Ladegerät Akkus nicht voll.

Kundenservice ist leider nicht erreichbar. Weder per Chat noch per Rückruf. Es kommen nur Fehlermeldungen auf der Webseite. Bin Plus-Kunde, aber nirgends kann man Gopro erreichen. Das ärgert.

Ich bitte um Autausch des Ladegerätes. Vielen Dank.

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Sightseer
Posts: 2

Re: Ladegerät Gopro Hero 9 lädt Akkus nicht voll

I have the same problem, after over 24 hours of charging batteries are still not fully charged. Charger and batteries are original.

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GoPro
Posts: 19,775

Re: Ladegerät Gopro Hero 9 lädt Akkus nicht voll

Hi @maximilian178 @irkos

 

How are you charging the battery?

How long have you left it plugged in?

What max charging percentage are you getting?

 

If you haven't yet please run a manual update.

https://gopro.com/en/us/update/hero9-black

 

Let us know how it goes.
You may also reach out to our Support Team through https://gopro.com/help/ContactUs  for further assistance.
 

Thanks!

Ej

 

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GoPro
Posts: 19,775

Re: Ladegerät Gopro Hero 9 lädt Akkus nicht voll

Hello @maximilian178 @irkos

 

Just following up on this issue, would you mind sharing the charging output of the adapter used?

Can you also try this, fully drain the batteries then charge one on the camera then the other on the dual battery charger.

Check the battery percentage and see if both shows at 100%.

Please take note which battery was charged on the camera and the charger.

 

Let us know how it goes.

 

Thanks!

Ej

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Tourist
Posts: 3

Betreff: Ladegerät Gopro Hero 9 lädt Akkus nicht voll

Hallo,

ich habe auch 3 neue Akkus der GoPro Hero 9.

 

Egal welchen Akku ich nehme, in der Kamere werde sie auf 100% geladen im Dualcharger ca 95%.

Habe schon Ersatz Dualcharger bekommen aber Problem bleibt....

 

Ist da ein Grundsätzliches Problem??

 

 

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GoPro
Posts: 19,775

Re: Betreff: Ladegerät Gopro Hero 9 lädt Akkus nicht voll

Hello @borschem

 

What is the charging output of the adapter you have used?

Are all batteries charging at 100% when charged through the camera?

 

Thansk!

Ej

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Tourist
Posts: 3

Re: Betreff: Ladegerät Gopro Hero 9 lädt Akkus nicht voll

I've tried different chargers.

 

Anker 36W 5V / 7.2A - 2.4A per port

 

AUKEY USB Quick Charge 3.0 39W

QC 3.0 Port (3,6V-6V 3A, 6V-9V 2A, 9V-12V 1,5A)

 

CSL - USB Charger 30W

QC 3.0-Port (3,6V-6V 3A, 6V-9V 2A, 9V-12V 1,5A)

USB Port 2 x 5V/2,4A insgesamt,

 

All chargers charging at 100% when charged through the camera

In the dual charger, the battery is only charged to 95% with the same charger and the same USB-C cable

 

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GoPro
Posts: 16,046

Re: Betreff: Ladegerät Gopro Hero 9 lädt Akkus nicht voll

Thank you for sharing your findings, @borschem. To verify, the dual battery charger indicates a green light but the battery when placed in the camera only shows 95%. If this is still the case, please let our Support team at https://gopro.com/help/ContactUs know so they can help with further troubleshooting. You can connect with them by chat or callback request.