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%3CLINGO-SUB%20id%3D%22lingo-sub-300096%22%20slang%3D%22es-ES%22%3EThe%20case%20broke%20the%20GoPro%20hero%207%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-300096%22%20slang%3D%22es-ES%22%3E12%20days%20ago%20I%20bought%20the%20go%20pro%20Hero%207%2C%20a%20few%20days%20ago%20to%20remove%20the%20black%20housing%20typical%20of%20the%20Go%20Pro%2C%20it%20tears%20it%20and%20when%20reviewing%20the%20case%20I%20realize%20that%20it%20has%20a%20sharp%20protrusion%20inside%20that%20was%20the%20one%20that%20tore%20the%20camera%20%2C%20this%20defect%20of%20the%20casing%20has%20cracked%20my%20Go%20Pro%20and%20here%20in%20Chile%2C%20I%20do%20not%20know%20where%20to%20go%20for%20warranty%20...%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-305964%22%20slang%3D%22en-US%22%3ERe%3A%20La%20carcasa%20rompi%C3%B3%20la%20GoPro%20hero%207%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-305964%22%20slang%3D%22en-US%22%3E%3CP%3E%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F90864%22%20target%3D%22_blank%22%3E%40ferzc%3C%2FA%3E%20-%20Best%20option%20is%20going%20to%20be%20to%20contact%20our%20Support%20team%20directly%20at%26nbsp%3B%3CA%20href%3D%22https%3A%2F%2Fgopro.com%2Fhelp%2FContactUs%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%22%3Ehttps%3A%2F%2Fgopro.com%2Fhelp%2FContactUs%3C%2FA%3E%20so%20we%20can%20see%20if%20there%20was%20a%20manufacturer's%20defect%20that%20caused%20this%20to%20happen.%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EThanks%2C%3C%2FP%3E%0A%0A%3CP%3EJeff%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-306310%22%20slang%3D%22es-ES%22%3ERe%3A%20The%20case%20broke%20the%20GoPro%20hero%207%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-306310%22%20slang%3D%22es-ES%22%3EThanks%2C%20the%20guarantee%20solved%20it!%3C%2FLINGO-BODY%3E
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Tourist
Posts: 3
Accepted Solution

La carcasa rompió la GoPro hero 7

Hace 12 días me compré la go pro Hero 7, hace unos días al sacar la carcasa negra típica de la Go Pro, esta la rasga y al revisar la carcasa me doy cuenta que tiene por dentro una protuberancia afilada que fue la que rasgó la cámara, este defecto de la carcasa me ha agrietado mi Go Pro y acá en Chile , no sé dónde acudir por garantía...

Accepted Solutions
GoPro Community Manager
Posts: 5,852

Re: La carcasa rompió la GoPro hero 7

@ferzc - Best option is going to be to contact our Support team directly at https://gopro.com/help/ContactUs so we can see if there was a manufacturer's defect that caused this to happen. 

 

Thanks,

Jeff

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All Replies
GoPro Community Manager
Posts: 5,852

Re: La carcasa rompió la GoPro hero 7

@ferzc - Best option is going to be to contact our Support team directly at https://gopro.com/help/ContactUs so we can see if there was a manufacturer's defect that caused this to happen. 

 

Thanks,

Jeff

Highlighted
Tourist
Posts: 3

Re: La carcasa rompió la GoPro hero 7

Gracias , la garantía lo solucionó!