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%3CLINGO-SUB%20id%3D%22lingo-sub-53049%22%20slang%3D%22en-US%22%3ELCD%20bacpac%20backdoors%20do%20not%20fit%20my%20Hero3%2C%20although%20it%20states%20compatible%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-53049%22%20slang%3D%22en-US%22%3E%3CP%3EGoPro%2C%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EI%20have%20read%20numerous%20responses%20that%20state%20%22click%20here%22%20to%20get%20hold%20of%20the%20sales%2Fsupport%20team%20but%20none%20of%20the%20call%2Fchat%20options%20are%20reachable%20or%20helpful.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EI%20am%20a%20highly%20supportive%20customer%20who%20deserve%20the%20service%20that%20is%20payed%20for%20and%20expect.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EI%20recently%20Purchased%20an%20LCD%20Touch%20BacPac%2C%20but%20none%20of%20the%20backdoors%20fit%20my%20housing%20(they%20are%20too%20small%20for%20my%20housing).%20It%20clearly%20states%20that%20it%20is%20compatible%20with%20Hero3%2C%20to%20which%20they%20are%20not%20compatible%20to%20mine.%20Please%20kindly%20assist%20in%20this%20issue.%20I%20do%20still%20have%20receipts.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EThanks%3C%2FP%3E%3CP%3EDane%20Morel%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-53054%22%20slang%3D%22en-US%22%3ERe%3A%20LCD%20bacpac%20backdoors%20do%20not%20fit%20my%20Hero3%2C%20although%20it%20states%20compatible%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-53054%22%20slang%3D%22en-US%22%3E%3CP%3EHey%20Dane%2C%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3E%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F30688%22%20target%3D%22_blank%22%3E%40danemorel%3C%2FA%3E%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EYou%20will%20need%20to%20get%20ahold%20of%20our%20support%20team%20directly.%20They%20will%20be%20able%20to%20help%20you%20out%20with%20those%20Backdoors.%20You%20can%20reach%20out%20to%20support%20by%20Phone%20or%20Chat.%26nbsp%3B%3CA%20href%3D%22https%3A%2F%2Fgopro.com%2Fhelp%2FPKBContactus%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%20noopener%20noreferrer%22%3Ehttps%3A%2F%2Fgopro.com%2Fhelp%2FPKBContactus%3C%2FA%3E%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EBest%2C%3C%2FP%3E%0A%0A%3CP%3ERyan%3C%2FP%3E%3C%2FLINGO-BODY%3E
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Tourist
Posts: 4
Accepted Solution

LCD bacpac backdoors do not fit my Hero3, although it states compatible

GoPro,

 

I have read numerous responses that state "click here" to get hold of the sales/support team but none of the call/chat options are reachable or helpful.

 

I am a highly supportive customer who deserve the service that is payed for and expect.

 

I recently Purchased an LCD Touch BacPac, but none of the backdoors fit my housing (they are too small for my housing). It clearly states that it is compatible with Hero3, to which they are not compatible to mine. Please kindly assist in this issue. I do still have receipts.

 

Thanks

Dane Morel


Accepted Solutions
GoPro
Posts: 3,924

Re: LCD bacpac backdoors do not fit my Hero3, although it states compatible

Hey Dane,

 

@danemorel

 

You will need to get ahold of our support team directly. They will be able to help you out with those Backdoors. You can reach out to support by Phone or Chat. https://gopro.com/help/PKBContactus

 

Best,

Ryan

View solution in original post


All Replies
GoPro
Posts: 3,924

Re: LCD bacpac backdoors do not fit my Hero3, although it states compatible

Hey Dane,

 

@danemorel

 

You will need to get ahold of our support team directly. They will be able to help you out with those Backdoors. You can reach out to support by Phone or Chat. https://gopro.com/help/PKBContactus

 

Best,

Ryan

Tourist
Posts: 4

Re: LCD bacpac backdoors do not fit my Hero3, although it states compatible

Hi @ryanv12566

 

thanks for your quick response, but as i stated earlier i cannot get through to the support team. everytime i want to start a chat is states "closed"

 

Tourist
Posts: 4

Re: LCD bacpac backdoors do not fit my Hero3, although it states compatible

@ryanv12566

 

I currently reside in the middle east (qatar) and there is no contact number for the country or region.

GoPro
Posts: 3,924

Re: LCD bacpac backdoors do not fit my Hero3, although it states compatible

Hi @danemorel,

 

You should be able to get through on Chat as long as it is within the service hours. You can also call our main number if you are having a hard time with Chat. (855) 635 3578

 

Best,

Ryan