07-30-2019 09:21 AM
Disassemble the Karma Stabilizer from the Grip (Take the camera out of the harness, harness off stabilizer, and stabilizer off handle). Reassemble everything.
Ensure the Karma Stabilizer is up to date. (attach to Karma Grip and connect to Quik for Desktop. Keep in mind, this is only for the stabilizer and not the Grip Handle)
Try performing a Hard Reset. https://gopro.com/help/articles/how_to/How-to-hard-reset-the-Karma-Grip
Then, calibrate the grip. https://gopro.com/help/articles/how_to/Calibrating-the-Karma-Grip
Let us know how it goes.
You may also reach out to our Support Team for assistance through https://gopro.com/help/ContactUs