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Sightseer
Posts: 1
Accepted Solution

Karma grip

My GoPro 5 not connecting with karma grip

Accepted Solutions
GoPro
Posts: 9,299

Re: Karma grip

Hello @sunnycliff54400

 

Thank you for reaching out. Sorry to hear that your Karma Grip is not working properly. How long has this been going on? If you have not tried it yet, disassemble the Karma Grip parts - remove the camera from the harness, and the stabilizer from the grip handle and let them sit for a few minutes (3-5 minutes will do). While disassembled, you can perform a manual update of the camera through instructions found under Manual Update here. Also do a hard reset of the Karma Grip by following the steps detailed in this article. After these steps, re-assemble the Karma grip and let us know how it goes. 

 

Best regards, 
Marius

View solution in original post


All Replies
GoPro
Posts: 9,299

Re: Karma grip

Hello @sunnycliff54400

 

Thank you for reaching out. Sorry to hear that your Karma Grip is not working properly. How long has this been going on? If you have not tried it yet, disassemble the Karma Grip parts - remove the camera from the harness, and the stabilizer from the grip handle and let them sit for a few minutes (3-5 minutes will do). While disassembled, you can perform a manual update of the camera through instructions found under Manual Update here. Also do a hard reset of the Karma Grip by following the steps detailed in this article. After these steps, re-assemble the Karma grip and let us know how it goes. 

 

Best regards, 
Marius