08-13-2017 07:36 AM
I have the Karma grip but not a lot of info on how to use it. Previously I had all four lights flashing top to bottom and now I have a solid red light and one white flashing. As to why I can't find out a the "manual" is merely a brief 8 pages.
08-13-2017 02:18 PM
I had the same issue but just fixed it by connecting to the PC and open up the GoPro Quik software. Then, update to the latest firmware for the grip. It took a few tries for it to successfully update the firmware. But once it did work, red light and flashing white light went away. Hope this help!
08-17-2017 11:14 AM
I just tried to perform the Karma Grip updated firmware today 08/17/2017. My KG was working fine before the update. I connected as instructed via the GoPro email. The update, via Quik, failed twice and said try again. I disconnected the KG, shutdown Quik, and then reconnected the KG and restarted Quik. This time a message said the firmware was updated. How did my KG go from not updated to updated? Now I have a solid red light and a blinking white light and the KG is not functional. I can't even perform a hard reset by holding the power button for 8 to 10 seconds. My KG is non-functional at this time. GoPro team, please help!!!!!!!!!!!!!!!!!!!!!!!
08-17-2017 11:43 AM
I have the exact same issue. Tried the update and now left with blinking white and steady red while unplugged. Four blinking whites while plugged in. Hard reset does nothing. Manual update package fails with the "setup" file. I was instructed to run the manual update on a Win10 machine, but got the same result of the "setup' file failing. Waiting on tech support for new ideas.
08-17-2017 11:49 AM
Delete Quik 2.3 which only works with Windows 7 or 8 and once deleted install Quik 2.4 which is a Windows 10 64 bit version and see what happens. I did this 2 days ago and hey presto it works.
Shame this info isn't available readily on the website.
08-21-2017 10:01 AM
Bad news is, if your PC is not on Windows 10, GoPro just alienated all of us users. Going forward it seems, GoPro only intends to deliver updates via the newer version of Quik.