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Sightseer
Posts: 1

Karma grip hero 5 black usb connected can not reset karma grip usb connected issue

[ New ]
Currently in Europe (reside in the US) with no way to access a computer, cannot reformat my sd card and cannot factory reset my gopro hero 5 black because I am scared I will lose 7 days worth of footage (8 days left).everything was fine but now out of no where I am getting the usb connected and never able to shoot or see the back of the screen or use the buttons on the karma grip. I tried to do the hard reset of the karma grip per this forum and when I hold the power button down, I get one set of flashing lights, but I NEVER get the red light on the bottom which makes me think that it has not been reset even though it turns off and turns back on again while I am holding the button down. I am shooting at 1080 24fps (normally 2.7K, 60fps) but wanted to be able film 8 hours of footage instead of like 4 and wanted my end video to all have the same quality. Has anyone had this issue? Any assistance? I shoot often while hiking and traveling and the karma grip is the reason I am able to produce amazing edited footage. Any help would be amazing! Please help me out go pro community!

Accepted Solutions
GoPro
Posts: 24,495

Re: Karma grip hero 5 black usb connected can not reset karma grip usb connected issue

[ New ]

Hi @bluebeach70306

 

Does the LCD screen work when the camera is on its own?

Resetting the camera settings should not affect the files on the SD card.

You may take the SD card out before resetting the camera.

 

You may also try the steps below:

Disassemble the Karma Stabilizer from the Grip (Take the camera out of the harness, harness off stabilizer, and stabilizer off handle). Reassemble everything.
Ensure the Karma Stabilizer is up to date. (attach to Karma Grip and connect to Quik for Desktop. Keep in mind, this is only for the stabilizer and not the Grip Handle)
Try performing a Hard Reset. https://gopro.com/help/articles/how_to/How-to-hard-reset-the-Karma-Grip
Then, calibrate the grip. https://gopro.com/help/articles/how_to/Calibrating-the-Karma-Grip

 

Let us know how it goes.

 

Thanks!

Ej

View solution in original post


All Replies
GoPro
Posts: 24,495

Re: Karma grip hero 5 black usb connected can not reset karma grip usb connected issue

[ New ]

Hi @bluebeach70306

 

Does the LCD screen work when the camera is on its own?

Resetting the camera settings should not affect the files on the SD card.

You may take the SD card out before resetting the camera.

 

You may also try the steps below:

Disassemble the Karma Stabilizer from the Grip (Take the camera out of the harness, harness off stabilizer, and stabilizer off handle). Reassemble everything.
Ensure the Karma Stabilizer is up to date. (attach to Karma Grip and connect to Quik for Desktop. Keep in mind, this is only for the stabilizer and not the Grip Handle)
Try performing a Hard Reset. https://gopro.com/help/articles/how_to/How-to-hard-reset-the-Karma-Grip
Then, calibrate the grip. https://gopro.com/help/articles/how_to/Calibrating-the-Karma-Grip

 

Let us know how it goes.

 

Thanks!

Ej